Managed the client onboarding process for Investment Banking, Equity, and Fixed Income desks across the APAC region, ensuring compliance with regional regulations and global policies.
Conducted comprehensive due diligence (CDD/EDD) for institutional clients, including document collection and verification, risk classification, and background check screening.
Acted as the main point of contact between the client, business, and other internal functions (i.e., legal and compliance) throughout the onboarding process.
Provided training to junior team members to build a professional and capable workforce.
Client Onboarding Officer
DEUTSCHE BANK
10.2018 - 09.2022
Managed client onboarding and periodic review for Corporate Banking clients across APAC region.
Completed KYC reviews within the shortest turnaround time, while maintaining high quality standards and full compliance with internal policies and country-specific regulatory frameworks.
Implemented regional grouping exercise of key client groups.
Hosted weekly meeting with RMs to report the progress of the team
Contributed ideas to improve and streamline the process that benefits the wider team.
Client Officer
HANG SENG BANK
10.2017 - 10.2018
Conducted KYC review for corporate clients in Hong Kong/ China to comply with local regulatory and internal requirements
Collected and maintained accurate KYC documentation
Performed negative news searching and name screening for related parties
<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI<ul>
<li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li>
<li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li>
<li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li>
<li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li>
<li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li>
<li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li>
</ul> at Multiverse / AdoptionAI