Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kam Fai Lee

Training Field
Hong Kong,Hong Kong

Summary

Confident training leader with demonstrated planning, organizational and leadership abilities focused on [Area of expertise]. Highly effective at educating people at all different skill levels. Seek similar role with [Type] company. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in [Software]. Intuitive Training manager offering high-level emotional intelligence and [Number]-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach. Proactive training and development manager offering [Number] years of experience in educating professionals on [Task] and [Task]. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Proficient [Job Title] with successful career effectively educating people in multiple job positions and functions. Sharp professional proudly promoting wide-ranging skillset. In-depth background in [Industry]. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer [Number] years of progressive training experience and take on challenging new role at [Company]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Training Manager

McDonald's Hong Kong
Hong Kong, Hong Kong
01.2018 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated technical training and personal development classes for staff members.
  • Delivered new employee onboarding and training sessions via [Software].
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Created in-depth training manual for all employees.
  • Directed training programs and development paths for managers and supervisors.
  • Coordinated and prioritized required training courses for [Type] employees.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Conducted training courses and prepared videos for long-term use.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
  • Developed departmental systems and procedures to better align workflow processes.
  • Developed and implemented updating training programs for [Number] employees.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Tested all training software and hardware prior to commencing training programs.
  • Delivered wide variety of courses focused on [Type], [Type] and [Type] topics to enhance communication, team cohesion and group performance.
  • Selected and assigned instructors to conduct specific training programs.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Directed field training to enhance participants' skills.

Professor

Hamburger University, McDonald's China (Shanghai)
Shanghai , China
07.2015 - 07.2017
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
  • Guided personnel through selection and ordered of textbooks for program courses.
  • Analyzed data on student retention, completion, employment and success on national certification exam.
  • Conducted on-going program assessment, enrollment and retention tracking.
  • Led large collaborations, consortiums, centers and other programs related to department mission.
  • Created materials and exercises to illustrate application of course concepts.
  • Guided students in researching, structuring and presenting debate case.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Created excitement and enthusiasm in classroom by delivering engaging subject matter.
  • Created syllabus and instructional plans for each class session in accord with stated course objectives.

Operations Development Consultant

McDonald's Hong Kong
Hong Kong, Hong Kong
01.2014 - 07.2015
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Supervised client meetings to disseminate proper information and encourage participants to share ideas.
  • Monitored corporate policies and procedures, ensuring compliance with federal regulations.
  • Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
  • Developed and updated tracking spreadsheets for [Type] tasks.
  • Observed packing operations to verify conformance to specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Generated reports detailing findings and recommendations.

Operations Consultant

McDonald's Hong Kong
Hong Kong, Hong Kong
01.2011 - 12.2013
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Supervised client meetings to disseminate proper information and encourage participants to share ideas.
  • Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
  • Monitored corporate policies and procedures, ensuring compliance with federal regulations.
  • Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives and related numerical parameters.
  • Identified and analyzed project risks and developed mitigation strategies.
  • Determined and developed algorithms to improve and optimize operational processes.
  • Devised modeling and measuring techniques using statistical and engineering methods.

Store Manager

McDonald's Hong Kong
Hong Kong, Hong Kong
02.2002 - 12.2010
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical operations to improve operations and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Completed point of sale opening and closing procedures.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Education

Manufacturing Business Management

Warwick University, The U.K.
The U.K.
08.2000 - 07.2001

Skills

Staff development plans

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Timeline

Assistant Training Manager

McDonald's Hong Kong
01.2018 - Current

Professor

Hamburger University, McDonald's China (Shanghai)
07.2015 - 07.2017

Operations Development Consultant

McDonald's Hong Kong
01.2014 - 07.2015

Operations Consultant

McDonald's Hong Kong
01.2011 - 12.2013

Store Manager

McDonald's Hong Kong
02.2002 - 12.2010

Manufacturing Business Management

Warwick University, The U.K.
08.2000 - 07.2001
Kam Fai LeeTraining Field