Basavaraj Naik

• Configuring, Managing, Monitoring and troubleshooting of IT Infrastructure environment.

• Comprehensive knowledge of network troubleshooting, monitoring and maintaining remote servers

• Possess strong analytical, troubleshooting, and customer service skills.

• Analyzing sccm logs and installing sccm clients

• Azure Ad device joining.

• Installing Windows 10 and linux OS. Create profile, reset password for user account as required

• Anti-Virus security diagnosing and rectifying any Virus Problems

• Installation of softwares.

• Solve Internet related problem Configuration Basic TCP/IP Setting.

• Remote management through LogmeIn,Team Viewer & Remote Desktop to solve windows and software issue.

• Installation and Configuration of Outlook, Backup/Restore Working experience.

• Installation and Configuration of Local shared Printer and Devices, Network Printers.

• Working on Ticketing Tool

• Troubleshoot of problems related to desktop & laptop and OS configuring of drivers & devices.

• Knowledge of Windows Server

• Knowledge of Active Directory

• Knowledge of Server Process – DNS, DHCP

• Knowledge of Router, Switches and laptop / Desktop Hardware

• Operating System Installation and troubleshooting.
• Remote management through Team Viewer, AnyDesk, Remote Desktop to solve Windows and Software issues.
• Installation and troubleshooting of all kind of applications used in company.
• Resolving client issues via mail, chat, calls Using Service now application (Ticketing System) to communicate with the clients.