Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Baowei Wang

Guangzhou

Summary

  • 5 years providing onsite telecom support in Iran and Malaysia.
  • 4 years supporting TMO IoT and CCES at Ericsson.

Overview

10
10
years of professional experience
1
1
Certification

Work History

I&V Engineer

Ericsson
09.2019 - Current
  • In the TMO IoT project, I played a role as a support interface to the custom unit. This involved providing comprehensive assistance encompassing troubleshooting, technical support, and collaboration with developers to identify and resolve issues. My responsibilities extended beyond conventional support tasks and included actively participating in problem-solving discussions, conducting root cause analyses, and implementing effective solutions to ensure the seamless functioning of the project.
  • Starting from June 2023, I've been providing support for CCES PLM. mainly focus on the support tickets from global support and target solution team.

International Technology Support

ZTEsoft
07.2014 - 09.2019
  • I dedicated my expertise to ZTEsoft and JunoSoft, primarily focusing on onsite deployment in Iran and Malaysia as a technical support specialist. My core responsibilities revolved around providing comprehensive technical support and maintenance services for telecommunications online charging systems and customer relationship management solutions.

Education

Bachelor of Science - Software Engineering

FuZhou University
FuZhou, China
07.2014

Skills

  • Technical reporting
  • System Troubleshooting
  • Root Cause Analysis
  • Technical Writing
  • Programming Languages
  • Failure Analysis
  • Computer Skills
  • IT skills
  • Engineering Documentation

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Accomplishments

excellent employee of 2021

Certification

Oracle Java Certificated Program

Alibaba ACP

Timeline

I&V Engineer

Ericsson
09.2019 - Current

International Technology Support

ZTEsoft
07.2014 - 09.2019

Bachelor of Science - Software Engineering

FuZhou University

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Baowei Wang