Baowei Wang
Guangzhou
Summary
- 5 years providing onsite telecom support in Iran and Malaysia.
- 4 years supporting TMO IoT and CCES at Ericsson.
Overview
10
10
years of professional experience
1
1
Certification
Work History
I&V Engineer
Ericsson
09.2019 - Current
- In the TMO IoT project, I played a role as a support interface to the custom unit. This involved providing comprehensive assistance encompassing troubleshooting, technical support, and collaboration with developers to identify and resolve issues. My responsibilities extended beyond conventional support tasks and included actively participating in problem-solving discussions, conducting root cause analyses, and implementing effective solutions to ensure the seamless functioning of the project.
- Starting from June 2023, I've been providing support for CCES PLM. mainly focus on the support tickets from global support and target solution team.
International Technology Support
ZTEsoft
07.2014 - 09.2019
- I dedicated my expertise to ZTEsoft and JunoSoft, primarily focusing on onsite deployment in Iran and Malaysia as a technical support specialist. My core responsibilities revolved around providing comprehensive technical support and maintenance services for telecommunications online charging systems and customer relationship management solutions.
Education
Bachelor of Science - Software Engineering
FuZhou University
FuZhou, China07.2014
Skills
- Technical reporting
- System Troubleshooting
- Root Cause Analysis
- Technical Writing
- Programming Languages
- Failure Analysis
- Computer Skills
- IT skills
- Engineering Documentation
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Accomplishments
excellent employee of 2021
Certification
Oracle Java Certificated Program
Alibaba ACP
Timeline
I&V Engineer
Ericsson
09.2019 - Current
International Technology Support
ZTEsoft
07.2014 - 09.2019
Bachelor of Science - Software Engineering
FuZhou University
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