Summary
Overview
Work History
Education
Skills
Timeline
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Baldev Singh

Hong Kong

Summary

Dedicated IT Specialist with 3 years of experience and high-level hardware maintenance skills in IBM Cloud. Possessing an in-depth knowledge of Datacenter Operations and a proven track record of providing support to leads and managers. Seeking to leverage solid technical skills and abilities to advance my career.

Overview

4
4
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

Datacenter Operations Specialist

HCL Technologies, IBM
12.2019 - Current
  • Monitor and maintain datacenter equipment (servers, switches, load balancers, etc) to ensure IBM Cloud's uptime standards, providing on-site troubleshooting of enterprise server hardware
  • Maintain the overall bare-metal and cloud instance provisioning operation in a fast-paced enterprise datacenter environment
  • Deploy enterprise server and network equipment ensuring cabling, cooling, power and other infrastructure standards are met
  • Troubleshoot and resolve problems with basic networking configurations and Windows-based systems administration skills
  • Escalating to internal departments wherever needed
  • Provide excellent customer services to our global clients, using IBMs well developed in-house ticketing system

SALES REPRESENTATIVE

GOLDEN STAR TRADING CO
05.2016 - 09.2017
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Establish, develop, and maintain positive business and customer relationships
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Education

BSc (Hons) - Cyber Security

University of West London
01.2022 - Current

Higher Diploma of Information Technology - Computing

Kong Institute of Technology
01.2020 - 01.2022

Foundation Diploma - Computing

Kong Institute of Vocational Education
01.2014 - 01.2015

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Delia Memorial School
01.2008 - 01.2014

Skills

OTHER QUALIFICATIONSundefined

Timeline

BSc (Hons) - Cyber Security

University of West London
01.2022 - Current

Higher Diploma of Information Technology - Computing

Kong Institute of Technology
01.2020 - 01.2022

Datacenter Operations Specialist

HCL Technologies, IBM
12.2019 - Current

SALES REPRESENTATIVE

GOLDEN STAR TRADING CO
05.2016 - 09.2017

Foundation Diploma - Computing

Kong Institute of Vocational Education
01.2014 - 01.2015

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Delia Memorial School
01.2008 - 01.2014

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Baldev Singh