Balamurugan B
Scrum Master/Agile Coach
Hong Kong,Hong Kong Islands
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Agile Scrum Master
EPAM Systems (Hong Kong) Limited
Hong kong, Hong kong
04.2018 - Current
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Assisted with internal and external communication resulting in improved transparency.
- Assessed Scrum maturity of team and organized and coached team to higher levels of development.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Supported team using servant leadership style and leading by example.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Evangelized Agile as strategic asset of culture and business value.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Shielded scrum team from external interference for optimal productivity and success of Agile process.
- Worked to provide continuous improvement for product development lifecycle.
- Researched current trends to stay knowledgeable in Scrum methods.
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
Thunderhead Consultant/Agile Scrum Master
EPAM Systems (China) Limited
Shenzhen, Shenzhen
04.2017 - 03.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
Senior Business Analyst
JP Morgan Chase (India) Pvt Ltd
Bengaluru, Bengaluru
03.2012 - 01.2017
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
IT Analyst
RBS India Pvt Ltd
Chennai, Chennai
01.2006 - 03.2012
- Planned computer systems using information engineering and structured analysis.
- Presented business leaders with ROI estimations to drive project planning.
- Developed diagrams to describe and lay out logical operational steps.
- Installed system updates to address vulnerabilities and reduce security issues.
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Designed tailored engineering solutions for customers based upon key requirements.
- Documented faults and bugs for referral to development staff for use in updates.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Maintained response times to support business continuity.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Researched new tactics to better hone responses and shorten remediation times.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
- Worked with sustaining engineering teams to investigate and resolve software and hardware defects.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
MIS Trainee
Citibank India
Chennai, Tamilnadu
01.2004 - 12.2004
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Help the managers to identify the Client profiles for potential sales pitch
Education
Bachelor's of Engineering
Pallavan College of Engineering
Chennai 06.1999 - 06.2002
Skills
Self-Motivated
Certification
[Agile scrum master] Training - [2 days]
Agile scrum master
Certified course for Scrum master to excel in their day to day work
Timeline
[SAFe agilist] Training - [T5 days]
02-2022
[Agile scrum master] Training - [2 days]
06-2021
Agile Scrum Master
EPAM Systems (Hong Kong) Limited
04.2018 - Current
Thunderhead Consultant/Agile Scrum Master
EPAM Systems (China) Limited
04.2017 - 03.2018
Senior Business Analyst
JP Morgan Chase (India) Pvt Ltd
03.2012 - 01.2017
IT Analyst
RBS India Pvt Ltd
01.2006 - 03.2012
MIS Trainee
Citibank India
01.2004 - 12.2004
Bachelor's of Engineering
Pallavan College of Engineering
06.1999 - 06.2002
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