Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ayon Ferdous

Platform Support Coordinator
Hong Kong

Summary

Results-oriented professional with a strong analytical foundation (BEng Mechanical Eng, HKPU) and proven experience in technical customer support (The Trade Desk). Leverages SQL proficiency and problem-solving skills to diagnose complex platform issues, deliver data-driven solutions, and ensure exceptional client outcomes. Excels in cross-functional collaboration (Client Services, Trading teams) to deeply understand user needs and translate them into actionable resolutions. Proven track record of reliability, diligence, and exceeding expectations in fast-paced tech environments. Eager to apply analytical rigor and customer-centric approach to drive product success at Lalamove.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Platform Support Coordinator

The Trade Desk
01.2022 - Current
  • Providing support and consultancy to our advertisers for The Trade Desk Software platform
  • Collaborated cross-functionally with key stakeholders such as Client Services, Data Support, Engineering, and TAM teams to drive product improvements and resolve user issues.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Lead custom implementation projects in alignment with business and strategic goals such as Volume Control Priority and Bidlist changes.
  • Conducted regional training of Platform Support and other business teams on the use of in house built bulk change tools so as to minimize thrash and increase efficiency. This was corroborated by a decrease in bulk change ticket volume.
  • Developed tailored reports by scripting SQL queries to extract precise data aligned with client criteria, enhancing targeting effectiveness.
  • Owned troubleshooting for high impact and critical campaign issues (Spend Blockers, Custom Audiences, Tracking Tags, Discrepancies), unblocking millions in client spend and ensuring continuous campaign delivery.

Associate Solutions Analyst

Eze Software Group
08.2019 - 05.2021
  • Provided L1 and L2 support for Eze OMS investment suite.
  • Consulted with clients to deliver solutions on day-to-day product inquiries.
  • Acted as a Point of Contact for multiple clients.
  • Assessed, troubleshooted and tracked requests while providing real-time solutions.
  • Acted as an escalation for client counterparties and internal teams for appropriate issue resolution.
  • First line of contact between clients that include hedge funds worldwide, for resolutions to product issues by interacting with CFOs, CTOs, Operations and IT support.
  • Developed specialized knowledge in Eze Analytics and Modelling, SQL-based reporting, Compliance and trade file operations to support our clients.
  • Implement Eze OMS to streamline multi asset class investment process from order generation, allocation, pre-trade compliance, execution down to settlement.

Education

Bachelor of Mechanical Engineering -

The Hong Kong Polytechnic University
04.2015 - 12.2019

Skills

  • SQL (SSMS, DBVislializer)
  • Excel
  • JIRA
  • Salesforce
  • Communication Skills
  • Problem Solving
  • Time Management
  • Analytical Thinking

Interests

Playing football
Performing stand-up
Playing guitar
Writing and reading

Timeline

Platform Support Coordinator

The Trade Desk
01.2022 - Current

Associate Solutions Analyst

Eze Software Group
08.2019 - 05.2021

Bachelor of Mechanical Engineering -

The Hong Kong Polytechnic University
04.2015 - 12.2019

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Ayon FerdousPlatform Support Coordinator