Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Miguel

Kwai Fong

Summary

Dynamic and adaptable professional with a proven track record at Spago Restaurant, excelling in client communication and quality assurance. Recognized for enhancing customer satisfaction through personalized service and effective complaint resolution.

Overview

1
1
year of professional experience

Work History

Freelancer

Il Cibo
, Hong Kong
01.2025 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Freelancer

Spago Restaurant
02.2024 - 08.2024
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Foundations Diploma - Foundation Studies (Design)

Youth College (Yeoi Chei Man)
Tseung Kwan O, Hong Kong
04.2001 -

Sir Eillis Kadoorie Secondary School (West Kowloon)
Nam Cheong
06-2022

Skills

Critical thinking

Photography services

Content creation

Graphic design

Client communication

Freelance negotiation

Quality assurance

Adaptability and flexibility

Timeline

Freelancer

Il Cibo
01.2025 - Current

Freelancer

Spago Restaurant
02.2024 - 08.2024

Foundations Diploma - Foundation Studies (Design)

Youth College (Yeoi Chei Man)
04.2001 -

Sir Eillis Kadoorie Secondary School (West Kowloon)

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Anthony Miguel