Au Pui Yi Gladys
Hong Kong
Summary
Results-driven executive specializing in customer engagement and team productivity. Demonstrated ability to negotiate effectively and implement upselling strategies that boost profits. Organizational skills facilitate improved efficiency and sales outcomes.
Overview
11
11
years of professional experience
Work History
Account Manager
Hong Kong Telecommunications (HKT) Limited
07.2025 - Current
- Develop and manage existing enterprise customer accounts to achieve sales targets
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Prepare sales proposals or tender responses together with high-level migration plans.
- Frequently visited customers to maintain positive and productive relationships.
Senior Account Manager
iCON Business System Limited
06.2024 - 07.2025
- Enhanced client acquisition in the higher education sector
- Attended industry shows and networking events to build relationships with new customers and maintain a loyal client base.
- Analysed market trends, identifying opportunities for business expansion and product development.
- Drafting and issuing RFQs and tenders
Services Executive
Hong Kong Telecommunications (HKT) Limited
04.2021 - 05.2024
- Prepared quotes, RFQ and Tender to customer.
- Sourced vendors and suppliers for business needs and negotiated terms to provide cost friendly contracts.
- Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.
- Reviewed current processes and successfully identified improvement opportunities.
- Improved customer support by proactively responding immediately to virtual platform queries.
Business Services Executive
HGC Global Communications Limited
07.2017 - 04.2021
- Leased with different internal parties and external carriers
- Preparing reports and financial documents for customer billing
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Proofread business agreements to identify loopholes and safeguard organisation.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Front Desk Agent
Hotel Sav
08.2016 - 05.2017
- Issued room keys to guests when they checked in and answered questions regarding how to use them properly.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Processed credit card orders and reconciled receipts against credit card statements to support day-end closing.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Airport Ambassador (Internship)
Hong Kong International Airport
06.2015 - 08.2015
- Offering immediate assistance to passengers' enquiries
- Researched and assessed hotspots to promote local tourism, artisans and culture, delivering personalised experience.
- Used and provided maps to tourists to navigate sites and plan routes in advance, providing exact locations and exact distances.
- Enthusiastically answered customers' questions, offering advice on local interest points within Hong Kong. They
- Responded to emergencies by providing first aid assistance and taking appropriate further action as required.
Education
Bachelor of Arts - Travel Industry Management
School of Professional Education and Executive Development, The Hong Kong Polytechnic University
2016
Associate of Arts - Hospitality and Tourism Management
College of International Education, Kong Baptist University
Hong2014
A-Levels -
Caritas ST. Joseph Secondary School
Hong Kong2010
HKCE -
Beacon College
Hong Kong2008
Skills
PC Knowledge
Typing
MS Office (Word, Excel, Power Point)
Chinese (20 wpm) English (45 wpm)
Languages
Additional Information
- Date of Availability: One Month Notice
- Monthly Expected salary: $ 31,500
Timeline
Account Manager
Hong Kong Telecommunications (HKT) Limited
07.2025 - Current
Senior Account Manager
iCON Business System Limited
06.2024 - 07.2025
Services Executive
Hong Kong Telecommunications (HKT) Limited
04.2021 - 05.2024
Business Services Executive
HGC Global Communications Limited
07.2017 - 04.2021
Front Desk Agent
Hotel Sav
08.2016 - 05.2017
Airport Ambassador (Internship)
Hong Kong International Airport
06.2015 - 08.2015
Bachelor of Arts - Travel Industry Management
School of Professional Education and Executive Development, The Hong Kong Polytechnic University
Associate of Arts - Hospitality and Tourism Management
College of International Education, Kong Baptist University
A-Levels -
Caritas ST. Joseph Secondary School
HKCE -
Beacon College