Audrey Mountfort
Toronto
Summary
Dynamic and personable hospitality professional with a passion for delivering exceptional guest experiences in high-end dining. Skilled in managing reservations, welcoming guests with warmth and professionalism, and ensuring seamless front-of-house operations.
Thrives in fast-paced, high-energy environments, adapting effortlessly to shifting needs while maintaining impeccable service standards. Currently pursuing a degree in Anatomy and Cell Biology with a minor in Finance, bringing a sharp attention to detail and strong problem-solving skills to every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Research Assistant
McGill University - Materials Engineering
02.2023 - Current
- Played an integral role in the publishing of a Master's thesis project
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
- Maintained well-ordered lab organization to increase productivity
- Streamlined data collection, resulting in improved accuracy and reduced time spent on sample analysis.
- Presented ongoing progress reports at weekly lab meetings keeping all team members informed on the status of various projects.
Hostess
Paros Yorkville
04.2024 - 09.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their experience
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Front of House Staff
Sweat And Tonic
05.2023 - 08.2023
- Warmly greeted and checked in guests for workout classes.
- Created meaningful relationships with members and curated their experiences to meet personal needs
- Confirmed appointments, communicated with clients and updated client records.
- Maintained energy and enthusiasm in fast-paced environment.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Used POS system to process sales, returns, online orders and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Server, Front of House
Nadege
07.2021 - 08.2023
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Operated POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front of House Worker/Server
Dolce Gelato
06.2020 - 10.2020
- Preparing coffee/beverage and food orders efficiently
- Maintaining a clean workspace
- Providing quick and friendly service.
- Processed customer payments and balanced cash drawers.
Education
Bachelor of Science - Anatomy And Cell Biology, Minor in Commerce
McGill University
Montreal, QC05.2026
High School Diploma -
Ursula Franklin Academy
Toronto, ON06.2022
Skills
- Fluent English and French
- Strong interpersonal skills
- Efficient use of Sevenrooms and OpenTable
- Efficient using POS system and handling transactions
- Time management abilities
- Brand Awareness Generation
- Retail Transactions Processing
- Guest Relations Management
References
Lauren Shelton: Former Manager of Nadege Ltd
laurenshelton878@gmail.com
Dr. Sidney Omelon: Professor in Department of Materials Engineering, McGill University
sidney.omelon@mcgill.ca
Certification
Food Handlers License (June 2020-2025)
Smart Serve (April 2024)
Timeline
Hostess
Paros Yorkville
04.2024 - 09.2024
Front of House Staff
Sweat And Tonic
05.2023 - 08.2023
Lab Research Assistant
McGill University - Materials Engineering
02.2023 - Current
Server, Front of House
Nadege
07.2021 - 08.2023
Front of House Worker/Server
Dolce Gelato
06.2020 - 10.2020
Bachelor of Science - Anatomy And Cell Biology, Minor in Commerce
McGill University
High School Diploma -
Ursula Franklin Academy
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