MS Office
Ashley Yeung
Profession In Secretarial Services, Administrative Support, Customer Services,
Hong Kong
Summary
Versatile clerical position offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Clerical Assistant
Leisure & Cultural Services Department
04.2021 - 08.2021
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Receptionist
P. C. Woo & Co. Solicitors & Notaries
05.2017 - 03.2018
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided quality secretarial services
Receptionist
Hsin Chong Group Holdings Limited
03.2016 - 11.2016
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided quality secretarial services
Receptionist & Clerk
Philip K H Wong, Kennedy Y H Wong & Co. Solicitors & Notaries
06.2014 - 12.2015
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided quality secretarial services
Education
H.K.C.E.E Pass (included Eng & Chi Lang.) -
Tsung Tsin College
Hong Kong 09.2001 - 06.2005
Skills
Document control
Software
Certification
QAS Security Training
Timeline
QAS Security Training
02-2022
First Aid
02-2022
Clerical Assistant
Leisure & Cultural Services Department
04.2021 - 08.2021
Receptionist
P. C. Woo & Co. Solicitors & Notaries
05.2017 - 03.2018
Receptionist
Hsin Chong Group Holdings Limited
03.2016 - 11.2016
Receptionist & Clerk
Philip K H Wong, Kennedy Y H Wong & Co. Solicitors & Notaries
06.2014 - 12.2015
H.K.C.E.E Pass (included Eng & Chi Lang.) -
Tsung Tsin College
09.2001 - 06.2005
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