Summary
Overview
Work History
Education
Skills
Additional Information
Core Professional Strengths
Personal Information
Interests
Timeline
Generic
Asha Govindaraju

Asha Govindaraju

Account Executive
BANGALORE

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Looking forward to a career in which my acquired skills and experience are beneficial to the organization and there is opportunity for overall development.

Overview

14
14
years of professional experience
1
1
Language

Work History

Account Executive

Booking.com India Support & Marketing Services Private Limited
07.2017 - Current
  • As an account executive the core role is maintaining good business relations with hotel partners to improve and increase growth of business
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Promoted positive workplace culture among colleagues through open communication channels and collaborative problem-solving efforts.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
  • Executed successful sales strategies to convert leads into customers.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
  • Collaborated with internal teams to develop account strategy.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met with partners to discuss and ascertain needs, tailor solutions and close deals.
  • Additional Responsibilities - Part of office events, CSR and Sustainability team activities, experienced in organizing and managing team building activities and social events at office level.
  • Collaborated with colleagues to maintain a consistently high level of service across all departments.

Senior Business Manager

Make My Trip Pvt Ltd
10.2014 - 06.2017
  • Experienced in maintaining good business relations with hoteliers across the region, to improve and increase growth of business
  • Managing hotels with their day to day business operation and requirement to work on their sales growth
  • Timely Online updating of system for travel services - Payments receivable from clients to payments to supplier.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Negotiated and executed contracts on behalf of department.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Assistant Manager Operations

Earth walk Pvt Ltd - Holiday Operations
03.2014 - 09.2014
  • Coordinating with Agents and suppliers in order to meet client requirements for their travel
  • Online Ticket and Hotel reservations and maintaining good business relationships with existing clients and assisting with their travel requirements.
  • Established strong relationships with vendors, negotiating favorable contracts that resulted in significant cost savings for the company.
  • Enhanced customer satisfaction by addressing and resolving operational issues promptly.
  • Coordinated with cross-functional teams to drive successful project completion within deadline constraints.
  • Managed daily operations, ensuring smooth functioning of the organization and consistent delivery of high-quality services.

Reservation and Ticketing Agent

Kingfisher Airlines Ltd.
04.2010 - 03.2012
  • Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
  • Facilitated smooth boarding processes by verifying passenger documentation prior to departure timeframes accurately.
  • Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
  • Promoted positive workplace culture among colleagues through open communication channels and collaborative problem-solving efforts.
  • Increased repeat business by building rapport with customers and providing exceptional service.
  • Improved overall efficiency of ticketing operations by implementing organizational strategies that increased daily productivity levels.
  • Resolved customer complaints by offering solutions and escalating issues when necessary.
  • Contributed to team goals by meeting or exceeding individual sales targets on a consistent basis.
  • Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
  • Constrained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.
  • Sold, printed, and issued tickets to guests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

No Degree - Business Administration And Management

Mount Cramel College
Bangalore
04.2001 -

Bachelor of Arts - Business Management

PES College of Commerce
Bangalore
04.2001 -

High School Diploma -

Army School Bangalore
Bangalore
04.2001 -

Skills

    Customer Relationship Management

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Additional Information

A hardworking and cheerful individual and I like immersing myself in whatever I do. The more challenging a job is, the more I enjoy doing it and solving problems associated with it. Thinking clearly under pressure and to stay positive is one of my strengths. I believe in myself and wish to make my education and experience more meaningful by engaging myself in various extra-curricular activities.

Core Professional Strengths

  • Self-Confidence & Determination.
  • Quick Learner
  • Proactive and Prudent
  • Good communication skills.
  • Capable of handling work pressure effectively.
  • Active team member and a people person.
  • Positive attitude.
  • Adaptable to change.

Personal Information

  • Date of Birth: 03/12/89
  • Gender: Female
  • Nationality: Indian

Interests

Digital Social Media Creator

Sustainability

Volunteering

Avid Traveler

Photography and Blogging

Timeline

Account Executive

Booking.com India Support & Marketing Services Private Limited
07.2017 - Current

Senior Business Manager

Make My Trip Pvt Ltd
10.2014 - 06.2017

Assistant Manager Operations

Earth walk Pvt Ltd - Holiday Operations
03.2014 - 09.2014

Reservation and Ticketing Agent

Kingfisher Airlines Ltd.
04.2010 - 03.2012

No Degree - Business Administration And Management

Mount Cramel College
04.2001 -

Bachelor of Arts - Business Management

PES College of Commerce
04.2001 -

High School Diploma -

Army School Bangalore
04.2001 -

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Asha GovindarajuAccount Executive