Ash Liu
kowloon,Hong Kong
Summary
Proactive and resourceful individual with excellent organisational and communication skills, coupled with proficiency in Microsoft Office Suite. Demonstrated ability to prioritise tasks and manage time effectively to support team objectives. Ready to contribute to seamless operations and enhance productivity in fast-paced environment.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Offering strong interpersonal and communication skills, with keen understanding of customer needs and commitment to providing tailored insurance solutions. Knowledgeable about risk assessment and policy management, while displaying proactive approach to problem-solving. Ready to use and develop negotiation, analytical, and customer service skills in [Desired Position] role.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Secretary assistant, trader
Private technology and investment company
Kwai Chung, Tsuen Wan District
2021.05 - 2022.03
- Received and checked financial statements and reconciled related accounts.
- Assisted in preparation of daily profit and loss statements, ensuring accuracy in records.
- Updated and maintained portfolios to determine changes in investment goals.
- NFT, Crypto Project
Primary school tutor
self employed
new territories
2022.03 - 2025.10
- Ensured students grasped subject matter fully through continuous assessment techniques.
- Offered counselling to help students deal with academic, personal, or behavioural issues.
- Signposted opportunities for further learning and development.
- Sourced texts and relevant materials to adequately prepare for lessons and increase knowledge of academic study needs.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
Secretary assistant
YF Life Insurance International Ltd
Tsimshatsui, Kowloon City
2022.10 - 2023.05
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Prioritised and managed daily office tasks to ensure smooth operations.
- Coordinated staff training sessions ensuring skill development.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Project assistant
Grand Ming Group Holdings Limited
Tsimshatsui East, Kowloon City
2023.07 - 2023.11
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Facilitated communication between project team members and stakeholders.
- Partnered with management to implement processes and complete special projects.
- Coordinated project meetings, documenting key action items and decisions.
Secretary
YF Life Insurance International Ltd
Tsimshatsui, Kowloon City
2023.12 - Current
- Processed inbound communications, forwarding to relevant departments for resolution.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Maximised team productivity by maintaining adequate levels of office supplies.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
Broker
Connectone Network Limited
Lai Chi Kok, Sham Shui Po
2024.07 - Current
- Handled insurance queries from quotation stage to renewal.
- Advised clients on coverage and claims to assist with informed decisions.
- Generated increase in new clients by proactively contacting previous quotes and lapsed accounts.
Education
Higher National Diploma - Chinese, Tourism, Geography
Fanling Lutheran Secondary School
Fanling, North 2016.09 - 2022.03
Diploma of Higher Education - Foundation Of Finance
University Of Cambridge
online 2022.01 - 2022.05
Skills
- Effective delegation
- Customer service excellence
- Time efficiency
- Emotional intelligence
- Cooking
- Recipes and menu planning
- Plating techniques
- Time-management
- Customer advocacy
Languages
French
Beginner
English
Advanced
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Broker
Connectone Network Limited
2024.07 - Current
Secretary
YF Life Insurance International Ltd
2023.12 - Current
Project assistant
Grand Ming Group Holdings Limited
2023.07 - 2023.11
Secretary assistant
YF Life Insurance International Ltd
2022.10 - 2023.05
Primary school tutor
self employed
2022.03 - 2025.10
Diploma of Higher Education - Foundation Of Finance
University Of Cambridge
2022.01 - 2022.05
Secretary assistant, trader
Private technology and investment company
2021.05 - 2022.03
Higher National Diploma - Chinese, Tourism, Geography
Fanling Lutheran Secondary School
2016.09 - 2022.03