Arul Vivian

One of the key achievements is the migration project from MSD CRM to Salesforce with Google Cloud Platform Data Integration CI/CD

Hands-on experience in developing real-time two way API integration between salesforce and inhouse pricing system

Integrating Looker Dashboard with salesforce

• Monitoring and managing Level 1 Service Desk, and Salesforce Development team to ensure optimal service
• Maintaining high-performance levels for development-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies [Agile] are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of delivery
• Taking accountability for delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for development delivery optimization
• Implement Project Management/Best Practices
• Keep all Parties on Track and Informed [JIRA - Customization ]
• Implement changes and steps to increase the team's productivity

As IT Manger, worked with MSD Dynamics CRM development from ASG-Australia and support Level -1 Support Team from Vietnam

Hands-on experience in developing multiple plugins to capture the customized excel upload template feature to capture the salesperson target. Using powerplatform designed automations

Designed and Developed heavy lifting POWER BI dashboards with dataflow and oData connectivities

• Guided organizational technology strategy and roadmaps transforming how our sales user interact with their customers in the digital age across sales, marketing, and service.
• Provided professional and effective technical consulting services
• Guided and directed in Microsoft Dynamics CRM capabilities and functions to users
• Functional and Technical expertise in Microsoft Dynamics CRM configuration, web service programming, development, and Application Integration capabilities
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• I was working on the Report system which is to generate business documents and arrival notice for various costumers of MOL Liner
  Documents will be generated either as PDF or Excel and send to the register email id or to the printer.
• Conducted regression testing and submitted observations to development team.
• Collaborated with clients to define solution requirements.
• The roles and responsibilities to effective technical services that includes: Analysis, Design, Development, Unit Testing, Code Review

• Trained and mentored junior developers and engineers, teaching skills in ASP.NET MVC / C# / JavaScript's and working to improve overall team performance.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• I focused on the Accounts Payable Module which allows users to create vendor/service provider contract, manage and process payable invoices and associated purchase orders and payments.
• The roles and responsibilities to develop and maintain a software called Star.Net using ASP.NET MVC technology.
  Analysis, Design, Development, Unit Testing, Code Review.

• I developed a Customer Complaint Management Software using ASP.Net in C#, JavaScript, JQuery, SQL Server for Mahindra powerol HUPS which helps to register the product, spares,
  tracking spare utilization, updating stock information's and assign complaint to service technician.
• Designed software tools and subsystems to support reuse and domain analyses.
• Implemented consistent coding practices.

• Participated in architecture, design and implementation of back-end features using C#, SQL
• I developed a web-based Product using ASP.Net called Simplify 10+2 which help to fill up the Importer Security Filing Form to import/export to US and comply with U.S. Customs and Border
  Protection for Shipments
• Conducted regression testing and submitted observations to development team.
• Collaborated with clients to define solution requirements.

• Installing and Configuring the telephone Lines through online applications.
• The roles and responsibilities to lead a team of 10 members and making the team to meet all SLA parameters like AHT, ASA, % In Accuracy, Internal Monitoring, External Issue Logs.Attending escalation calls apart from taking normal calls.