Arnold Mui
Shatin
Summary
Proven to enhance service efficiency at Hyatt Regency by streamlining order processes and maintaining high cleanliness standards, I excel in high-pressure environments. With adeptness in social perceptiveness and memory retention, I significantly minimize guest wait times, ensuring exceptional service and satisfaction.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
Hyatt Regency Hong Kong, Sha Tin
2022.11 - 2023.01
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Shop Assistant
Crostini Bakery
2019.05 - 2019.10
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
University of Adelaide
Adelaide12.2023
Skills
- Cleanliness
- Order Taking
- Social Perceptiveness
- Memory retention
Timeline
Hotel Waiter
Hyatt Regency Hong Kong, Sha Tin
2022.11 - 2023.01
Shop Assistant
Crostini Bakery
2019.05 - 2019.10
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
University of Adelaide
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