Arnold Mui
Shatin
Summary
Proven to enhance service efficiency at Hyatt Regency by streamlining order processes and maintaining high cleanliness standards, I excel in high-pressure environments. With adeptness in social perceptiveness and memory retention, I significantly minimize guest wait times, ensuring exceptional service and satisfaction.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
Hyatt Regency Hong Kong, Sha Tin
Shatin, Hong Kong
11.2022 - 01.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Shop Assistant
Crostini Bakery
Causeway Bay, Hong Kong
05.2019 - 10.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
University of Adelaide
Adelaide12.2023
Skills
- Cleanliness
- Order Taking
- Social Perceptiveness
- Memory retention
Timeline
Hotel Waiter
Hyatt Regency Hong Kong, Sha Tin
11.2022 - 01.2023
Shop Assistant
Crostini Bakery
05.2019 - 10.2019
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
University of Adelaide