Ariel Lam
Female, 4 Oct 1992
Shau Kei Wan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven by self-learning and a strong curiosity for acquiring knowledge in various aspects.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Officer, Membership Department
The Hong Kong Chartered Governance Institute
Central
01.2024 - Current
- Handle the membership applications and inquiries from applicants.
- Negotiated contracts with different vendors, such as event tutor, venue provider, certificate and member card production, to secure favorable terms resulting in significant cost savings for the company.
- Produced statistics reports each month about membership and named company secretary.
- Created and managed project plans, timelines, and budgets.
- Collaborate with mainland colleagues to maintain the mainland members database, including registration and renewal procedures.
Student Registration Officer
The Hong Kong Chartered Governance Institute
01.2019 - 12.2023
- Carry out project administration works, including the handling of monthly statistics and reports, general inquiries, student registration, and student database.
- Work closely with the marketing team to arrange publications, prepare materials for Institute promotion, and assist in online marketing events.
- Assist to design and improve the UAT and CRM of the ERP system.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally
Administrative Assistant
The Hong Kong Chartered Governance Institute
Central
03.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Clubhouse Assistant
Well Born Real Estate Management Limited
Sai Wan Ho, Eastern
03.2016 - 03.2017
- Handle inquiries and complaints from residents.
- Coordinate, execute, and monitor the club members' activities and maintenance job progress.
- Provided support to the club manager in various capacities, including budgeting, reporting, and staff supervision, contributing to overall operational success.
Education
Bachelor of Arts - Human Resources Management
Edinburgh Napier University
Hong Kong 02.2024 - Current
Higher Diploma - Business Management And Psychology
HKU Space
Hong Kong 09.2010 - 06.2013
Skills
Event Planning
Problem-Solving
Vendor Coordination
Office Administration
Marketing in social media
Well known in using Zoom
Data Analytics
Logistics operations management
Languages
Cantonese
Proficient
C2
Mandarin
Proficient
C2
English
Advanced
C1
Timeline
Bachelor of Arts - Human Resources Management
Edinburgh Napier University
02.2024 - Current
Senior Officer, Membership Department
The Hong Kong Chartered Governance Institute
01.2024 - Current
Student Registration Officer
The Hong Kong Chartered Governance Institute
01.2019 - 12.2023
Administrative Assistant
The Hong Kong Chartered Governance Institute
03.2017 - 12.2018
Clubhouse Assistant
Well Born Real Estate Management Limited
03.2016 - 03.2017
Higher Diploma - Business Management And Psychology
HKU Space
09.2010 - 06.2013
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