ARCHANA MISHRA
Administration
Block 5, 38th Floor,Unit -D Tung Chung Crescent, Tung Chung,Hong kong
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
22
22
years of post-secondary education
Work History
Secretary Coordinator
Fleet Management Limited
Wong Chuk Hang, Hong Kong
08.2023 - Current
- Served as liaison between management and clients, fostering positive relationships through professional communication.
- Accomplished multiple tasks simultaneously under tight deadlines without compromising quality of work.
- Managed budget tracking and expenses, optimizing resource allocation and cost savings.
- Coordinated cross-departmental projects to improve communication and workflow between teams.
- Handled incoming calls professionally while directing callers to appropriate personnel quickly.
- Trained junior staff members in proper protocols and procedures to maintain consistency across organization.
- Enhanced office efficiency by managing schedules, coordinating meetings, and handling correspondence.
- Implemented new procedures for document storage, resulting in easier access to important files
- Prepared and distributed meeting materials, ensuring timely access for all attendees
- Collaborated with other departments to resolve issues efficiently, improving overall company performance metrics
Administration and Shipping Coordinator
DIAROUGH HONG KONG LIMITED
Kowloon, Hong Kong
8 2021 - 08.2023
- Reviewed paperwork to determine priorities and set schedules
- Orchestrated routing by producing accurate shipping documentation and package labels
- Managed phone and email correspondence and handled incoming and outgoing Shipment
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Conducted invoicing and investigated accounts receivables discrepancies
- Maintained daily reports and advised executive leaders in decision-making processes
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
OPERATION & ADMIN INCHARGE
ALTR HK LIMITED
11.2019 - 12.2020
- Finance & Accounting, Invoicing & Billing Reconciliation & Collection, Supply Chain Management - Tracking Imports & Exports consignments, MIS, Managing database of Gem lab certificates, Inventory management, tradelink/tax filing & related documentation, well knit coordination with global offices, handling queries & cust service etc.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes
- Optimized supply chain processes for increased efficiency and cost savings
ASSISTANT MANAGER
SHALBY HOSPITALS PVT LTD
02.2008 - 05.2008
- Handling & Managing every dept
- Of hospital e g.-OPD, Health C/ups, leading each team of respective departments
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
ASSISTANT MANAGER
RETINA FOUNDATION
Ahmedabad, Gujarat
08.2007 - 02.2008
- End to end admin of FO, CS, OT, Housekeeping, Bills, VMO, Purchase etc
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Planned team-building exercises to increase employee performance and job satisfaction
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
PRE AUTH EXECUTIVE
FAMILY HEALTH PLAN LTD
06.2004 - 07.2007
- End to end Claim management, handling pre-authorization, medical history validation, claim registration, analysis & insights, query generation, approval rejection decision with amount, MIS updating, record keeping etc
- Established clear and competitive goals, growth roadmaps and strategic business plans
- Organized due diligence in preparation for sale of business units.
HEALTHCARE EXECUTIVE
APOLLO CLINICS LTD
Ahmedabad, Gujarat
09.2003 - 06.2004
- Handling in/outpatient service, General administration of Health Checkup department
- Established clear and competitive goals, growth roadmaps and strategic business plans
- Offering advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging Health check-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced customer satisfaction by streamlining communication channels and improving response times
Education
PG Diploma - Hospital & Health Care Management
Symbiosis Centre of Health Care
Pune, India 03.2002 - 07.2003
Master of Arts - CLINICAL PSYCHOLOGY
Gujarat University
Ahmedabad, India 06.1999 - 06.2002
Bachelor of Arts - Clinical Psychology
Gujarat University
Ahmedabad, India 06.1996 - 04.1999
Central English Curriculum - Liberal Arts And General Studies
Entire Schooling
Ahmedabad, India 05.1981 - 04.1996
Skills
MS Windows 95/98/XP/MS DOS
Microsoft, Outlook,
Self-motivated, prefers to work for challenging responsibilities Personality with efficient leadership qualities & ability to negotiate Combination of education and work experience to be in authoritative position in service industry
Document Management
Minute Taking/ Report Preparation/ Meeting Coordination/ Calendar Management/ Travel Arrangements/ Presentation Development
Report Preparation
Additional Information
CO – CURRICULAR ACTIVITIES:, Participation in inter – collegiate competitions, Organized various functions, Awarded for Seminar & Paper presentation at inter college & state levels.
Timeline
Secretary Coordinator
Fleet Management Limited
08.2023 - Current
OPERATION & ADMIN INCHARGE
ALTR HK LIMITED
11.2019 - 12.2020
ASSISTANT MANAGER
SHALBY HOSPITALS PVT LTD
02.2008 - 05.2008
ASSISTANT MANAGER
RETINA FOUNDATION
08.2007 - 02.2008
PRE AUTH EXECUTIVE
FAMILY HEALTH PLAN LTD
06.2004 - 07.2007
HEALTHCARE EXECUTIVE
APOLLO CLINICS LTD
09.2003 - 06.2004
PG Diploma - Hospital & Health Care Management
Symbiosis Centre of Health Care
03.2002 - 07.2003
Master of Arts - CLINICAL PSYCHOLOGY
Gujarat University
06.1999 - 06.2002
Bachelor of Arts - Clinical Psychology
Gujarat University
06.1996 - 04.1999
Central English Curriculum - Liberal Arts And General Studies
Entire Schooling
05.1981 - 04.1996
Administration and Shipping Coordinator
DIAROUGH HONG KONG LIMITED
8 2021 - 08.2023
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