Assistant General Manager seeking new challenging role in a dynamic organization where I further want to expand my leadership skills, strategic thinking, and operational expertise to drive business growth and deliver exceptional results.
Overview
11
11
years of professional experience
1
1
Language
Work History
Restaurant Manager
Pirata Group
01.2024 - Current
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Developed unique events and special promotions to drive sales.
Resturant Manager
Basin Hospitality Limited (Central)
07.2022 - 11.2023
Leadership skill: Led a team, provided guidance and support to achieve operational excellence and deliver exceptional customer service.
Generate Revenue: Developed and implemented strategic initiatives to drive revenue growth and sales
Counselling: Conducted regular performance evaluations and provided constructive feedback to team members, fostering professional development and career growth.
IT skills: Used Excel software to prepare (i) daily and monthly basis analysis report, (ii) Scheduling/roster
Interpersonal Relationship Management: Acted as a liaison between upper management and front-line employees, effectively communicating goals, objectives, and company policies
Bar Manager
Showmen Group, Central
09.2021 - 06.2022
Menu Development: Developed and implemented creative beverage menus, including signature cocktails and seasonal offerings, to enhance the guest experience and drive sales.
Financial management and reporting: Managed the financial aspects of the bar, including budgeting, forecasting, and financial reporting to senior management
Marketing and promotional campaigns: Implemented effective marketing and promotional strategies, including social media campaigns, happy hour specials, and themed events, to attract new customers and retain existing ones
Inventory management and cost control: Implemented cost control measures to manage expenses, including monitoring pour costs, negotiating with suppliers, and implementing inventory management systems
Bar Captain to Assistant Manager
Tokyo Lima (Pirata Group)
02.2017 - 08.2021
Training and Onboarding: Trained and onboarded new team members, providing guidance and support to ensure consistent service standards and product knowledge.
Sales Analysis: Analyzed sales data to identify trends, evaluate performance, and make data-driven recommendations to improve profitability and enhance sales strategies
Operations Management: Supervised and coordinated the activities of the bar staff, ensuring efficient and smooth operations during shifts
Bartender
Ovolo hotel
03.2015 - 01.2017
Bar Operations Management: Oversaw all aspects of bar operations, ensuring efficient and smooth daily functioning
Beverage Knowledge: Prepared and served a variety of beverages, including cocktails, beers, wines, and non-alcoholic drinks, according to established recipes and guest preferences
Café Server
Café O (Sheung wan)
08.2014 - 02.2015
Customer service: Greeted and seated guests in a prompt and friendly manner, ensuring a positive first impression and providing an inviting atmosphere.
Cash management: Operated cash registers and handled cash transactions accurately, providing correct change and processing payments using various methods, such as cash, credit cards, or mobile payments.
Multitasking: Took customer orders accurately and efficiently, providing recommendations and answering any questions about menu items