Arati Gurung
Resturant Manager
Quarry Bay
Summary
Assistant General Manager seeking new challenging role in a dynamic organization where I further want to expand my leadership skills, strategic thinking, and operational expertise to drive business growth and deliver exceptional results.
Overview
11
11
years of professional experience
1
1
Language
Work History
Restaurant Manager
Pirata Group
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed unique events and special promotions to drive sales.
Resturant Manager
Basin Hospitality Limited (Central)
07.2022 - 11.2023
- Leadership skill: Led a team, provided guidance and support to achieve operational excellence and deliver exceptional customer service.
- Generate Revenue: Developed and implemented strategic initiatives to drive revenue growth and sales
- Counselling: Conducted regular performance evaluations and provided constructive feedback to team members, fostering professional development and career growth.
- IT skills: Used Excel software to prepare (i) daily and monthly basis analysis report, (ii) Scheduling/roster
- Interpersonal Relationship Management: Acted as a liaison between upper management and front-line employees, effectively communicating goals, objectives, and company policies
Bar Manager
Showmen Group, Central
09.2021 - 06.2022
- Menu Development: Developed and implemented creative beverage menus, including signature cocktails and seasonal offerings, to enhance the guest experience and drive sales.
- Financial management and reporting: Managed the financial aspects of the bar, including budgeting, forecasting, and financial reporting to senior management
- Marketing and promotional campaigns: Implemented effective marketing and promotional strategies, including social media campaigns, happy hour specials, and themed events, to attract new customers and retain existing ones
- Inventory management and cost control: Implemented cost control measures to manage expenses, including monitoring pour costs, negotiating with suppliers, and implementing inventory management systems
Bar Captain to Assistant Manager
Tokyo Lima (Pirata Group)
02.2017 - 08.2021
- Training and Onboarding: Trained and onboarded new team members, providing guidance and support to ensure consistent service standards and product knowledge.
- Sales Analysis: Analyzed sales data to identify trends, evaluate performance, and make data-driven recommendations to improve profitability and enhance sales strategies
- Operations Management: Supervised and coordinated the activities of the bar staff, ensuring efficient and smooth operations during shifts
Bartender
Ovolo hotel
03.2015 - 01.2017
- Bar Operations Management: Oversaw all aspects of bar operations, ensuring efficient and smooth daily functioning
- Beverage Knowledge: Prepared and served a variety of beverages, including cocktails, beers, wines, and non-alcoholic drinks, according to established recipes and guest preferences
Café Server
Café O (Sheung wan)
08.2014 - 02.2015
- Customer service: Greeted and seated guests in a prompt and friendly manner, ensuring a positive first impression and providing an inviting atmosphere.
- Cash management: Operated cash registers and handled cash transactions accurately, providing correct change and processing payments using various methods, such as cash, credit cards, or mobile payments.
- Multitasking: Took customer orders accurately and efficiently, providing recommendations and answering any questions about menu items
Education
High School Diploma -
Universal College
Nepal 09.2020 - 05.2014
Skills
Operations management
Guest engagement
Recruitment
Point of sale (POS) system operation
Labor and food cost control
Restaurant promotion management
Continuous improvement
Timeline
Restaurant Manager
Pirata Group
01.2024 - Current
Resturant Manager
Basin Hospitality Limited (Central)
07.2022 - 11.2023
Bar Manager
Showmen Group, Central
09.2021 - 06.2022
High School Diploma -
Universal College
09.2020 - 05.2014
Bar Captain to Assistant Manager
Tokyo Lima (Pirata Group)
02.2017 - 08.2021
Bartender
Ovolo hotel
03.2015 - 01.2017
Café Server
Café O (Sheung wan)
08.2014 - 02.2015