Aqua Wai Sze Lung
Hung Hom
Summary
Business & People Development with over 12 years of successful experience in operation, customer service and sales. Recognized consistently for performance excellence and contributions to success in Public Utility and Beauty, Health & Wellness industry. Strengths in facilitating and internal training program development.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
4
4
Languages
2
2
Certificates
Work History
Senior Training Officer
The Hong Kong and China Gas Company Limited
02.2022 - Current
- Develop and implement talent development strategies that align with the company’s objectives and workforce needs.
- Design, deliver, and evaluate training programs, workshops, and learning opportunities tailored to various employee levels and functions.
- Provide coaching and mentoring to employees and managers to foster professional growth and development.
- Design and prepare comprehensive training materials, including manuals, presentations, and online resources to support learning initiatives.
- Partnered with external vendors to provide specialized training when needed, supplementing internal resources effectively.
- Championed a culture of continuous improvement by promoting ongoing professional development opportunities for staff members.
Learning & Development Executive
Evolution Wellness (Hong Kong) Limited
08.2020 - 10.2021
- Creating training programmes that are aligned with the organisation's objectives and having a strong understanding of what these are
- Acting as the go to within the business for anyone with questions or queries regarding training and development plans
- Working closely with various leaders across the organisation and having a full understanding of their units and training requirements
- Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching
- Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training
- Building relationships with 3rd party training providers
- Managing the development of the HR team from a training perspective
Club General Manager
Evolution Wellness (Hong Kong) Limited
05.2019 - 07.2020
- Proactively attract, recruit and retain talent in the club through using proven people management experience
- Coach and mentor employees to enable them to reach their potential and deliver results
- Drive an outstanding member and guest experience in club, focusing on member interactions
- Implement business plans to achieve total revenue targets and maximize controllable profits in the club
- Achieve the budgeted Net Member Movement monthly and yearly in line with budgets
- To ensure brand standards are delivered and club maintenance is managed by utilizing maintenance systems
- Managing club training and development
Sales Manager
Evolution Wellness (Hong Kong) Limited
02.2018 - 04.2019
- Meet monthly target consistently
- Possess selling integrity
- Do advocates of Game Plan
- Set high expectation to subordinates and team
- Provide suggestions to General Manager
- Coaching apply in team
- Train up future leader, train second in-charge capability to take up management tasks
Management Trainee
Evolution Wellness (Hong Kong) Limited
11.2017 - 01.2018
- Cooperate with different levels of staff
- Achieve individual sales target
- Accuracy in membership administrative works
- Support Sales Manager to achieve team budget
- Take an interest in business performance and understand our targets
- Encourage staff to share and confident to build up
- Share knowledge and show strengths to support others
Customer Service Manager
Evolution Wellness (Hong Kong) Limited
09.2016 - 10.2017
- Assist General Manager on club operation
- Handle complaint cases and provide solutions to members
- Provide on the job training
- Exceed expectation for doing club operation and member experience
- Goal setting to the subordinate by certain period
- Make sure the team members to take responsibility to provide good member experience with minimal supervision
- Control inventory in line with company policy
Assistant Member Service Manager
J.V. Fitness Limited
05.2016 - 07.2016
- Assist Member Service Manager on club operation
- Encourage the team to provide services by extra-mile
- Manage club facilities in good condition
- Review and settle members' complaints
- Provide on the job training
Member Service Supervisor
J.V. Fitness Limited
01.2014 - 04.2016
- Assist the Member Service Manager to maintain club operations
- Lead a team of front desk staff to provide professional service to the members
- Handle members' enquiries and complaints
Member Service Officer
J.V. Fitness Limited
03.2013 - 12.2013
- Ensure the front desk operated smoothly on a daily basis
- Refer members' inquiries or comment to the concerned parties
- Handle all the monetary transactions
Education
Bachelor of Arts - Chinese Language And Literature
Hong Kong Shue Yan University
Hong Kong 09.2010 - 07.2015
High School Diploma -
Qualied College
Hong Kong 09.2006 - 07.2010
Skills
Talent Development
Timeline
WSET Level 2 Award in Wines
11-2023
PADI Open Water Scuba Instructor
08-2022
Senior Training Officer
The Hong Kong and China Gas Company Limited
02.2022 - Current
Learning & Development Executive
Evolution Wellness (Hong Kong) Limited
08.2020 - 10.2021
Club General Manager
Evolution Wellness (Hong Kong) Limited
05.2019 - 07.2020
Sales Manager
Evolution Wellness (Hong Kong) Limited
02.2018 - 04.2019
Management Trainee
Evolution Wellness (Hong Kong) Limited
11.2017 - 01.2018
Customer Service Manager
Evolution Wellness (Hong Kong) Limited
09.2016 - 10.2017
Assistant Member Service Manager
J.V. Fitness Limited
05.2016 - 07.2016
Member Service Supervisor
J.V. Fitness Limited
01.2014 - 04.2016
Member Service Officer
J.V. Fitness Limited
03.2013 - 12.2013
Bachelor of Arts - Chinese Language And Literature
Hong Kong Shue Yan University
09.2010 - 07.2015
High School Diploma -
Qualied College
09.2006 - 07.2010
Languages
Cantonese
Native language
Chinese (Cantonese)
Proficient
C2
English
Advanced
C1
Mandarin
Advanced
C1
Salary And Availability
Current: HKD465,000 (Yearly)
Expected: HKD550,000 (Yearly)
One month notice
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