April NG

Operational Leadership & Compliance

• Implemented and developed operational standards, policies, and procedures to ensure efficiency and compliance.
• Supervised clinic policies and standards, conducted audits, established procedures, and evaluated potential risks.
• Enforced compliance systems, educated colleagues on regulations, and fostered best practices.
• Carried out internal reviews and investigations into compliance concerns.

Client & Stakeholder Management

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Collaborated with legal counsel to strategize care and resolution of client issues.
• Cultivated customer relationships, gathered feedback, and devised retention strategies.
• Increased customer satisfaction through timely project delivery and seamless communication.

Team Leadership & Development

• Provided strong leadership to enhance team productivity and morale.
• Supervised and trained Customer Service teams to deliver exceptional service.
• Improved team performance by providing comprehensive training and fostering collaboration. E.g. improving the miss call rate from 14% to 1% within 3 months.
• Led cross-functional teams to achieve project milestones and deliver high-quality results. E.g. Initiated and executed a “Lapsed Clients” re‑engagement project, successfully bringing back 2% of inactive clients for pet vaccination services within four months.
• Implemented a job rotation program for the Front Desk Customer Service and Booking teams, equipping staff with broader knowledge and skills, enhancing flexibility, and improving efficiency through exposure to different approaches to routine tasks and problem‑solving. The initiative strengthened team bonding and morale, fostering a collaborative and high‑performing work culture.

Project & Change Management

• Directed project planning sessions with the Medical Director and executive team, including wellness programs and the opening of a Wellness Center.
• Coordinated staff and internal resources, oversaw project documentation and SOPs, and designed risk mitigation plans.
• Conducted project reviews and created detailed reports for executive staff.
• Spearheaded change management efforts to ensure seamless adoption of new systems and processes.

Executive Support

• Organized complex executive meetings, managed follow-up and implementation of decisions.
• Provided personal support to C-level staff, including itinerary management, travel arrangements, and confidential information handling.
• Assisted in establishing policies and procedures that promote firm culture and vision.

Human Resources & Administration

• Developed corporate HR plans covering performance evaluation, staffing, training, and development.
• Oversaw HR initiatives, systems, and tactics across the clinic, animal hospital, and laboratory.
• Managed budgets effectively, achieving financial objectives while maintaining strict expenditure control.

Events & Continuing Education

• Organized Continuing Education (CE) events, managed logistics including CPD accreditation, catering, and participant feedback.

Executive & Leadership Support

• Assisted the Managing Director in establishing policies and procedures that promote firm culture and vision.
• Organized complex executive meetings, managed follow‑up actions, and ensured implementation of decisions.
• Provided personal support to C‑level staff, including itinerary management, travel arrangements, and handling confidential information with discretion.
• Supported firm initiatives by arranging meetings, coordinating PR campaigns, and managing follow‑up actions.

Project & Operations Management

• Completed global projects and special assignments by setting objectives, determining priorities, managing time, and monitoring progress.
• Worked closely with Senior Client Partners and Associates on high‑profile executive searches for public and private corporations.
• Coordinated staff and vendors to deliver high‑quality service for executives, clients, and guests.
• Led project planning sessions, designed risk mitigation plans, and produced detailed reports for executive staff.

Compliance & Policy Development

• Handled confidential and sensitive information with discretion and tact.
• Assisted in developing company policies and procedures, contributing to a more organized and compliant work environment.
• Contributed to budget management by monitoring expenses and preparing detailed expenditure reports.
• Updated spreadsheets and databases to track, analyze, and report on performance and legal case data.

Client & Stakeholder Engagement

• Cultivated strong relationships with clients and stakeholders, ensuring long‑term partnerships and repeat business.
• Collaborated with legal counsel to strategize care and resolution of client issues.
• Supported customer service teams by identifying client needs, addressing issues promptly, and gathering feedback for continuous improvement.

• Managed Law Society compliance, including preparation of notifications for new joiners, leavers, and employee status changes; handled ESSAR quarterly returns, annual return reports, and registration/admission for Hong Kong qualified solicitors.
• Coordinated onboarding and departure logistics, ensuring smooth transitions for employees.
• Supported recruitment processes, including scheduling, documentation, and candidate coordination.
• Administered work visa applications and renewals, liaising with relevant authorities.
• Maintained accurate employee data records and HR databases.
• Oversaw payroll administration, ensuring timely and accurate salary disbursement.

• Assisted COO in establishing policies and procedures that promoted company culture and vision.
• Supported COO in overseeing daily operations across HR, Finance, IT, and Administration functions.
• Designed, planned, and implemented business strategies and procedures, including successfully managing the office relocation from Central to Quarry Bay within three days, ensuring zero disruption to business operations .
• Supported firm‑wide restructuring and cost‑optimization initiatives during COVID‑19, including P&L analysis, performance review, manpower realignment, and secretarial team reorganization.
• Drafted senior‑level job descriptions, media releases, internal communications, and policy updates (e.g., dress code, COVID arrangements).
• Organized and participated in complex executive meetings; followed up and ensured implementation of decisions from weekly management meetings.
• Provided personal support to C‑level staff, including itinerary management, travel arrangements, and confidential information handling.
• Oversaw and managed facility contracts, ensuring compliance with company policy prior to COO approval.
• Assisted administration in handling complaints, recording issues, and resolving matters independently when appropriate.
• Supported company initiatives including arranging meetings, organizing PR campaigns, and managing follow‑up actions.
• Completed global projects and special assignments by setting objectives, determining priorities, managing time, and monitoring progress.
• Analyzed business and management reports to provide insights for decision‑making.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

• Prepared and submitted all documentation with payments to the Hong Kong Law Society for Overseas Lawyer Qualification Examination applications, bar admissions, foreign lawyer registrations and renewals, trainee lawyer registrations, and annual CPD/RME returns.
• Coordinated compliance filings including ESSAR quarterly returns, Law Society annual returns, and notifications of change for new joiners, leavers, and employee status updates.
• Managed renewals for foreign lawyers across multiple jurisdictions (US, UK, and other countries), ensuring timely submissions and adherence to regulatory requirements.
• Supported the TACE Committee and global attorney development programs by scheduling training events, maintaining accreditation records, and preparing documentation for CPD/MCLE course approvals.
• Maintained comprehensive databases to monitor state Bar credits and CPD compliance for all attorneys firm‑wide.
• Renewed yearly CPD Accreditation Provider status and kept attorneys' CPD and RME records updated.
• Assisted with visa applications (work and training visas) and maintained HRIS (PeopleSoft) for accurate employee data.
• Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
• Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
• Organized staff relation activities (hiking, BBQs, annual dinners, Christmas parties) to foster engagement and team culture.
• Monitored changes in the HK Employment Ordinance and Law Society circulars, advised management on HR strategies, and ensured firm‑wide compliance.
• Supported global projects, including the implementation of an online CPD tracking system, enhancing efficiency and transparency in compliance reporting.

• HRIS & Data Management: Maintained the HRIS system and updated staff personal information, qualifications, and personnel files.
• Training & Development: Coordinated in‑house and external training programs; scheduled events, tracked attendance, and maintained CPD/RME accreditation records.
• Compliance & Law Society Filings:
  Prepared and submitted documentation with payments to the Hong Kong Law Society for foreign lawyer registrations and renewals, Overseas Lawyer Qualification Examination applications, bar admissions, trainee lawyer registrations, and local lawyer renewals.
  Managed CPD/RME returns and ensured timely renewal of CPD Accreditation Provider status.
  Informed the Law Society of firm changes (e.g., Notification of Change to a Practice) and monitored circulars to ensure compliance.
• Recruitment & Selection: Coordinated recruitment processes, including written, competency, and aptitude tests; assisted managers with hiring needs; conducted screening and first interviews.
• Employee Relations & HR Projects: Prepared employment contracts, notices, and letters of appointment.
  Managed grievances, disciplinary actions, and employee counseling.
  Carried out bi‑annual performance appraisal processes and advised management on HR strategies.
  Led ad‑hoc HR projects, including handling a sexual harassment case and implementing HR automation initiatives.
• Staff Engagement: Organized corporate staff relation activities such as outings, annual dinners, Christmas parties, and Dragon Boat competitions to foster team culture.

• Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Implemented and operated the biometric smart card system for recording the attendance of workers as well as HRIS
• Organized induction training for workers as well as registered workers' personal information and qualification
• Organized orientation training
• Organized corporate HR staff relation services such as Joint Consultant Committee
• Carried out the p-file maintenance
• Prepared employment contracts and inform letters
• Spot checked workers on whether they possessed CWR Card and certificate if necessary
• Responsible for junior staff's recruitment
• Prepared supporting documents for any industrial injury claim
• Accomplished the C&B reports for our workers

• Update the personal data in the HR computing system
• Modified the attendance data in HRIS system
• Prepared the materials and arrangement for the recruitment section, such as interview form, sorting sheet, phoning applicants for interview, etc.
• Prepared contracts and letters, such as employment contract and inform letter, etc.
• Performed some general clerical duties, such as maintain the filing system, data entry, handling phone enquiries, etc.
• Maintained strict confidentiality when managing sensitive employee information, protecting individual privacy rights and adhering to legal requirements.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

• Prepared the materials and arrangement for the recruitment section, such as interview form, sorting sheet, phoning applicants for interview, etc.
• Prepared the contract and letter, such as employment contract and inform letter, etc.
• Updated personal data in the HR computing system
• Facilitated the Senior Administrative Officer in general clerical duties, such as maintain filing system, data entry, handling phone enquiries, etc.
• Internship at Shanghai

• Translated materials the supervisor needed into legal meaning under Hong Kong law
• Performed general clerical duties, such as maintain the filing system, data entry, handling phone enquiries, etc.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted manager in all aspects of business operations.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.