Antonio Mereu
Hong Kong
Summary
Dedicated and hardworking restaurant management professional with extensive experience in daily planning and operations. Skilled in staff training and development with a strong background in hospitality management. Ready to drive operational excellence and elevate guest satisfaction through team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Proficient in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Roganic
06.2021 - 09.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service, while translating the Ethos of the Chef patron and delivering it to the team and guests.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Improved operational efficiency by implementing more effective table management system.
- Motivated staff to perform at peak efficiency and quality.
Assistant Restaurant Manager
Roganic by Simon Rogan
04.2019 - 12.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Analyzed daily sales figures and developed strategies to increase sales.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
Head Waiter
Roganic by Simon Rogan
01.2018 - 04.2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Chef De Rang
L'Enclume, by Simon Rogan
09.2016 - 12.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
- Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Trained new employees on proper serving techniques and restaurant procedures, fostering a cohesive team atmosphere.
Commis De Rang
L'Enclume, by Simon Rogan
12.2015 - 09.2016
- Strengthened up-selling skills by consistently suggesting appetizers, desserts, and beverages that complemented meal choices.
- Developed strong knowledge of menu items and wine pairings, resulting in well-informed recommendations for diners.
- Successfully addressed guest concerns or complaints, resolving issues promptly and professionally to ensure overall satisfaction.
- Aided in training new Commis de Rang employees on job responsibilities, service standards, and restaurant etiquette.
- Collaborated with the entire restaurant team, participating in pre-shift meetings to discuss daily specials and any specific guest requests or dietary restrictions.
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and promptly attending to their needs.
Waiter
Summer Seasons
05.2012 - 09.2015
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Skills
- Customer retention strategies
- Team leadership
- Team development
- Effective conflict resolution
- Customer-oriented
- Complaint resolution
- Experience in full-service dining and fine dining
- Restaurant operations management
- Adaptability and flexibility
- Calm and pleasant demeanor
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
Roganic
06.2021 - 09.2025
Assistant Restaurant Manager
Roganic by Simon Rogan
04.2019 - 12.2020
Head Waiter
Roganic by Simon Rogan
01.2018 - 04.2019
Chef De Rang
L'Enclume, by Simon Rogan
09.2016 - 12.2017
Commis De Rang
L'Enclume, by Simon Rogan
12.2015 - 09.2016
Waiter
Summer Seasons
05.2012 - 09.2015
Job Applied
Restaurant Manager
Personal Information
- Date of Birth: 08/20/94
- Gender: M
- Nationality: Italian
Job Applied
Restaurant Manager
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