Antoni-Mari Figueroa
Supervisor-Operations
Quezon City
Summary
Experienced and forward-thinking team leader skilled at managing team performance to efficiently meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor of Operations
Teleperformance Rockwell
Ortigas Avenue, Pasig City
04.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Customer Service Representative
Teleperformance Rockwell
Ortigas Avenue, Pasig City
04.2015 - 04.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Arts - Mass Communication
Universidad De Manila
Cecilia Munoz St. Ermita, Manila 06.2011 - 04.2015
Skills
Skill Development
Performance Improvement
Team Management
Organized
Time Management
Adaptability and Flexibility
Character Reference
- Christian Jed Basilio
- Center Manager
Rockwell Teleperformance
2nd Floor Rockwell Business Center, Pasig
Mobile : 09495033162
- Flora Dela Cruz
- Supervisor
Teleperformance, Cloud Campus (WFH)
Mobile: 09456155693
Timeline
Supervisor of Operations
Teleperformance Rockwell
04.2017 - Current
Customer Service Representative
Teleperformance Rockwell
04.2015 - 04.2017
Bachelor of Arts - Mass Communication
Universidad De Manila
06.2011 - 04.2015