Antoni-Mari Figueroa
Supervisor-Operations
Quezon City
Summary
Experienced and forward-thinking team leader skilled at managing team performance to efficiently meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor of Operations
Teleperformance Rockwell
04.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Customer Service Representative
Teleperformance Rockwell
04.2015 - 04.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Bachelor of Arts - Mass Communication
Universidad De Manila
Cecilia Munoz St. Ermita, Manila 06.2011 - 04.2015
Skills
Skill Development
Performance Improvement
Team Management
Organized
Time Management
Adaptability and Flexibility
Character Reference
- Christian Jed Basilio
- Center Manager
Rockwell Teleperformance
2nd Floor Rockwell Business Center, Pasig
Mobile : 09495033162
- Flora Dela Cruz
- Supervisor
Teleperformance, Cloud Campus (WFH)
Mobile: 09456155693
Timeline
Supervisor of Operations
Teleperformance Rockwell
04.2017 - Current
Customer Service Representative
Teleperformance Rockwell
04.2015 - 04.2017
Bachelor of Arts - Mass Communication
Universidad De Manila
06.2011 - 04.2015
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