ANTHONY CHING YU LAI
Kowloon Bay Amoy Garden Block H 13/F Room 6
Summary
I am graduated from a Higher Diploma in Artiste and Culture Management in Hong Kong at Institute of Vocational Education (IVE) in 2023 May. I'm hard working and good at time management. I am always energetic and eager to learn new skills and flexible in my working hours, being able to work evenings and weekends. With excellent written and verbal communication skills, I will recruit more customers for the company. When I'm studying at IVE, I worked at Round Media Company (digital marketing company) as an office assistant internship.
Overview
3
3
years of professional experience
Work History
Assistant Customer Service Officer
Hong Yip Service Co. Ltd
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
Property Assistant
Synergis Management Services Limited
01.2024 - 04.2024
- Serve residents or tenants
- Help colleague and supervisor reply email
- Data entry work
- Organise activities for residents of housing estates to participate
- Inspect housing estates or shopping malls
Club House Assistant
Well Born Real Estate Management Limited
06.2023 - 11.2023
- Daily operations of the club house
- Use PowerPoint to design posters
- Organise recreational activities and interest classes
- Help customers solve their problems about club house
- Ensure facilities are functioning properly in club house
- (like gym room, swimming pool, spa room)
Office Assistant Intern
Round Media Lnt
02.2022 - 01.2023
• Internship in a digital marketing company
• Administration work in office
• Answering phone calls
Education
Higher Diploma - Artiste And Culture Management
Hong Kong Institute of Vocational Education
Hong Kong, Kung Tong05.2023
Skills
- Customer Service
- Scheduling and Planning
- Cash Handling
- PowerPoint
- Word
- Photoshop
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Assistant Customer Service Officer
Hong Yip Service Co. Ltd
10.2024 - Current
Property Assistant
Synergis Management Services Limited
01.2024 - 04.2024
Club House Assistant
Well Born Real Estate Management Limited
06.2023 - 11.2023
Office Assistant Intern
Round Media Lnt
02.2022 - 01.2023
Higher Diploma - Artiste And Culture Management
Hong Kong Institute of Vocational Education
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