Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
ANSON LEE

ANSON LEE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
6
6
Certifications

Work History

Regional Solution Manager

A P Moller Maersk
Kuala Lumpur
09.2022 - Current
  • Responsible to develop and implement solution to resolve customer's complex problem in Logistics and Supply Chain Services
  • Responsible and act as a technical subject matter expert for Tradelens
  • Lead and direct the Tradelens technical initiative with customer’s technical personnel
  • Technical Support during sales process and responsible for technical and audit review of TradeLens during the sales process. Proactively Identify issues, analyzed information and provide solutions to create values for customers
  • Design integration solution with all 3rd party systems to support customer's logistic and supply chains business (including internal Maersk systems)
  • Collaborate with Onboarding manager and delivery partner to bridge the gaps between technical as well as product features raised by customers

Expert Solution Lifecycle Manager

Roche
Kuala Lumpur
08.2017 - 08.2022
  • Product Manager for Enterprise Service Bus (ESB)
  • Responsible for ESB roadmap creation ESB by collaborating with cross functional experts and business stakeholders
  • Key liaison personnel in System Integration topic for Technical Operation organization
  • Act as a Subject Matter Expert in system integration for 14 business critical applications (SAP, LIMS, MES, Document Repository, TMS, etc)
  • Lead a vendor team of 6 which consists of DevOps Engineer to provide reliable delivery of services based on IT Service Management (ITSM) framework and guidance
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applying hands-on skills in the underlying technologies required to operate, maintain, and enhance solutions



Senior Solution Architect

DHL IT Services
Kuala Lumpur
12.2015 - 08.2017
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed and monitored installed systems for highest level of availability.
  • Managed installation, upgrade and deployment projects and provided on-site direction for developers.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Designed and implemented system security and data assurance.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Integration Enterprise Architect

Maxis
Kuala Lumpur
09.2014 - 11.2015
  • Define and develop target enterprise integration architecture based on enterprise business requirements and IT strategy
  • Collaborate with business and cross functional team to determine proper integration framework focusing on the on-going interoperability of diverse application across the enterprise
  • Provide leadership in enterprise application and data integration by developing and communicating architecture framework based on SOA strategy, guidelines and best practice.
  • Integration Subject Matter Expert to deliver sound, timely technical solution to complex enterprise application integration problem
  • Develop and maintain enterprise integration architecture documentation in accordance with enterprise architecture standard such as TOGAF

Senior Software Developer

Amway
Kuala Lumpur
06.2010 - 09.2014
  • Define, Design and develop integration services using Oracle SOA Suites
  • Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
  • Developed databases, programs and processes for integration and implementation across enterprise.
  • Trained new developers and programmers on company standards for design and review.
  • Consulted with engineering team members to determine system loads and develop improvement plans.

Professional Services Consultant

Software AG
Kuala Lumpur
06.2007 - 06.2009
  • Define, design and implement EAI solution to customers using Software AG's product
  • Created strategies that propelled business forward in industry by actively smelling for the opportunity from the customers
  • Reviewed customer needs and developed actionable solutions to resolve problems and plan for future growth
  • Devised and implemented processes and procedures to streamline operations procedure for customer production environment
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Conducted regular reviews of operations and identified areas for improvement
  • Evaluated customer needs and feedback to drive product and service improvements

Senior Application Specialist

B2B Commerce
Kuala Lumpur
02.2005 - 06.2007
  • Managed software development and support using formal specifications, data flow diagrams and other design techniques.
  • Developed standardized work processes, tools and methodologies to improve quality and profitability.
  • Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
  • Designed software tools and subsystems to support reuse and domain analyses.
  • Performed unit and comprehensive testing to drive functional and technical deliverables.

Education

Bachelor of Information Technology - Information Technology

University of Southern Queensland
Toowoomba, Australia
01.2001 - 12.2003

Advanced Diploma in Computer Studies - Computer Studies

Informatics Institute
Kuala Lumpur
01.2001 - 12.2002

Skills

Creative solutions

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Certification

Microsoft Certified Azure Fundamentals

Timeline

Microsoft Certified Azure Fundamentals

02-2023

Regional Solution Manager

A P Moller Maersk
09.2022 - Current

ITIL 4 Foundation Certificate in Service Management

03-2019

Scrum Fundamentals Certified (SFC)

03-2019

Scrum Master Certificate of Proficiency

03-2019

Expert Solution Lifecycle Manager

Roche
08.2017 - 08.2022

Certificate in IT Architecture - Foundation

05-2016

Senior Solution Architect

DHL IT Services
12.2015 - 08.2017

The Open Group Certified: TOGAF 9.1 Certified

11-2015

Integration Enterprise Architect

Maxis
09.2014 - 11.2015

Senior Software Developer

Amway
06.2010 - 09.2014

Professional Services Consultant

Software AG
06.2007 - 06.2009

Senior Application Specialist

B2B Commerce
02.2005 - 06.2007

Bachelor of Information Technology - Information Technology

University of Southern Queensland
01.2001 - 12.2003

Advanced Diploma in Computer Studies - Computer Studies

Informatics Institute
01.2001 - 12.2002
ANSON LEE