Anson Ko

Collaborate with Premier Relationship Manager to build sustainable relationship with Premier Customer

Explore and assist customer day-to-day banking needs

Conduct effective communication with paired Premier Relationship Manager to resolve customer enquiry

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Legendary Experience Index(LEI) in branch ambassador. Structure action plan for every in branch colleagues to enhance the quality of customer service

- LEI went up from 70% to 90% from 2023 Q1 to 2023 Q3

• Strong attention to detail and accuracy
• Knowledge of banking regulations and compliance

• Organized company files and created support system to decrease workload and increase productivity of account managers.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Word.
• Generated reports detailing findings and recommendations
• Gathered, organized and input information into digital database

Assisting in handling shipping documents and data entry about accounting document.

• Managed accounts payable and receivables and payroll.