Dynamic hospitality professional with extensive experience at The Ritz-Carlton, Hong Kong, W Hong Kong, and The Upper House, Swire Hotels. Excelling in guest relations and team leadership. Proficient and skilled in enhancing guest experiences through effective communication and collaboration. Recognized for driving engagement and promoting innovative offerings, ensuring exceptional service in luxury hospitality.
- The highest five-star hotel in Hong Kong, with 312 rooms.
- A one-starred Italian cuisine, Tosca di Angelo. A Chinese restaurant, Tin Lung Heen, has had two Michelin stars since 2013.
- Overseeing the Guest Relations Team with 9 full-time employees and 10 overseas trainees.
- The one and only position as W Insider at W Hong Kong.
- Serves as a Hotel Ambassador and engages with VIPs in all departments.
- and collaborate with various departments to ensure the latest 'What's New & Next' is promoted.
- The World's 50 Best Hotels.
- Started from Management Trainee to Supervisor within 18 months.
- Managed Front Desk, Concierge, Operator, Rooms Controller, and Guest Relations Operations efficiently.
- Opera
- Hospitality Management Solutions
- Alice
- Chexology