Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anson  Au-Yeung

Anson Au-Yeung

Guest Relations Profession
Hong Kong

Summary

Dynamic hospitality professional with extensive experience at The Ritz-Carlton, Hong Kong, W Hong Kong, and The Upper House, Swire Hotels. Excelling in guest relations and team leadership. Proficient and skilled in enhancing guest experiences through effective communication and collaboration. Recognized for driving engagement and promoting innovative offerings, ensuring exceptional service in luxury hospitality.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Assistant Guest Relations & Loyalty Manager

The Ritz-Carlton, Hong Kong
04.2025 - Current

- The highest five-star hotel in Hong Kong, with 312 rooms.

- A one-starred Italian cuisine, Tosca di Angelo. A Chinese restaurant, Tin Lung Heen, has had two Michelin stars since 2013.

- Overseeing the Guest Relations Team with 9 full-time employees and 10 overseas trainees.

W Inisder

W Hong Kong
03.2024 - 04.2025

- The one and only position as W Insider at W Hong Kong.

- Serves as a Hotel Ambassador and engages with VIPs in all departments.

- and collaborate with various departments to ensure the latest 'What's New & Next' is promoted.

Guest Experience Supervisor

The Upper House, Swire Hotels
09.2021 - 03.2024

- The World's 50 Best Hotels.

- Started from Management Trainee to Supervisor within 18 months.

- Managed Front Desk, Concierge, Operator, Rooms Controller, and Guest Relations Operations efficiently.

Education

Master of Science - International Hospitality Management

The Hong Kong Polytechnic University
Hong Kong
04.2001 -

Bachelor of Science - Hospitality Management

Huaqiao University
Fujian, China
04.2001 -

Skills

- Opera

- Hospitality Management Solutions

- Alice

- Chexology

Timeline

Assistant Guest Relations & Loyalty Manager

The Ritz-Carlton, Hong Kong
04.2025 - Current

W Inisder

W Hong Kong
03.2024 - 04.2025

Guest Experience Supervisor

The Upper House, Swire Hotels
09.2021 - 03.2024

Master of Science - International Hospitality Management

The Hong Kong Polytechnic University
04.2001 -

Bachelor of Science - Hospitality Management

Huaqiao University
04.2001 -
Anson Au-Yeung Guest Relations Profession