Leung Hiu Yan, Anny
HONG KONG
Summary
Dynamic and customer-oriented professional with a proven track record at Hang Seng Bank, excelling in customer relations and administrative skills. Recognized for delivering exceptional service, I effectively identify customer needs and drive business referrals, contributing to a welcoming environment while ensuring compliance with security protocols.
Overview
9
9
years of professional experience
6
6
Languages
Work History
BRANCH SERVICE EXECUTIVE
HANG SENG BANK
05.2019 - 06.2025
-Serve customers through counter by managing cash, information, and financial transactions in
an organized, efficient, and secure manner
-Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
- Meet and exceed bank service standards, greeting and acknowledging each customer to make
them feel welcome, while complying with bank procedures and security protocols
Senior Customer Service Officer
Citysuper
11.2016 - 11.2018
- Delivered professional and quality customer service through answering daily enquiries and
handling daily customers’ enquiries.
- 2017 HKRMA service and courtesy award - frontline - Supermarket and Convenience Stores -
Winner
Education
Bachelor of Arts - Jewellery And Metalwork
Sheffield Hallam University
04.2001 -
Skills
Customer relations
Timeline
BRANCH SERVICE EXECUTIVE
HANG SENG BANK
05.2019 - 06.2025
Senior Customer Service Officer
Citysuper
11.2016 - 11.2018
Bachelor of Arts - Jewellery And Metalwork
Sheffield Hallam University
04.2001 -