Annie Tang
Hospitality
Ngau Tau Kok
Summary
Experienced with hospitality management and guest services in Bed and Breakfast setting. Utilizes organizational skills to ensure smooth daily operations and welcoming atmosphere for guests. Knowledge of team collaboration and guest satisfaction.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Hospitality
Hong Kong Jockey Club
08.2021 - Current
- Delivered outstanding hospitality by anticipating guest needs
- Enhanced guest satisfaction by developing
- Administration of RAT and roster
- Handle attendance sheets, change forms, annual leave and sick leave accident reports, etc
- Handle order requests
- Worked in accordance with all Food Safety and hygiene regulations
- Provide patrons with the ultimate dining experience
- Maintained a clean and organized kitchen environment
- Worked effectively with all kitchen personnel, to promote a happy working environment
- Prepared food carefully in response to customer requests or allergies
COOK 2
Up a notch homemade pasta and pizza
09.2017 - 09.2021
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Handled food with sanitation and safety
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Helped to increase customer return rates by providing excellent customer service at all times
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
WAITRESS
Hotel Stage
11.2016 - 08.2017
- Worked as a committed team member to achieve the highest level of customer service
- Brought forth a welcoming and energetic spirit
- Worked as a flexible server during overflow periods
- Informed customers of new menu offerings and specials
- Adhered to all company rules and guidelines
CLERK
Sino Property Services
11.2015 - 09.2016
- Worked as a friendly and helpful clerk, renowned for fast and excellent service
- Made and received calls and scheduled appointments
- Sorted incoming mail and handled outgoing mail
- Approached all work with a strong attention to detail and precision
- Implemented effective organizational systems
- Provided guests with necessary information about the company and its services
RESERVATION CLERK
E.Y.O Booking
09.2015 - 10.2015
- Kept up to date with bookings
- Answer phone calls and attend to guests' request to book the rooms
- Check on the internal booking system and make the booking for the guest
- Send and receive emails and monitor the inbox for bookings
- Follow up with guests who may have issues with online or telephone bookings
Education
Bachelor of Arts - Tourism and Airline Management
Edinburgh Napier University
09.2015 - 03.2017
Associate of Arts - Tourism and Hospitality Management
Hong Kong Baptist University
09.2012 - 08.2014
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Hong Kong Examination And Assessment Authority
07.2006 - 07.2012
Skills
Teamwork
Problem-Solving
Customer service
Microsoft Office
Computer Skills
Communication
Fast Learner
Leadership
Ability to Multitask
Certification
HKPC-Hygiene Supervisor
Personal Information
Nationality: Chinese
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Hospitality
Hong Kong Jockey Club
08.2021 - Current
COOK 2
Up a notch homemade pasta and pizza
09.2017 - 09.2021
WAITRESS
Hotel Stage
11.2016 - 08.2017
CLERK
Sino Property Services
11.2015 - 09.2016
RESERVATION CLERK
E.Y.O Booking
09.2015 - 10.2015
Bachelor of Arts - Tourism and Airline Management
Edinburgh Napier University
09.2015 - 03.2017
Associate of Arts - Tourism and Hospitality Management
Hong Kong Baptist University
09.2012 - 08.2014
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Hong Kong Examination And Assessment Authority
07.2006 - 07.2012