Summary
Overview
Work History
Education
Skills
Timeline
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ANNET NAKANWAGI

Summary

Dynamic customer service professional with proven sales expertise at FB Fashion Kingdom Uganda. Skilled in problem-solving and relationship building, consistently exceeding sales targets while enhancing customer satisfaction. Adept at cash handling and fostering teamwork, I thrive in fast-paced environments, ensuring a seamless shopping experience and cultivating loyalty among customers.

Overview

2024
2024
years of professional experience

Work History

Retail Sales Associate/Customer Service Representative

FB FASHION KINGDOM UGANDA
2023 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered prompt service to prioritize customer needs.

Waitress/Cashier/Customer Service Representative

Loqmato Dubai Maill
01.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Makerer Business School Kampala
Uganda

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Relationship building
  • Sales expertise

Timeline

Waitress/Cashier/Customer Service Representative

Loqmato Dubai Maill
01.2021 - 08.2021

Retail Sales Associate/Customer Service Representative

FB FASHION KINGDOM UGANDA
2023 - 02.2024

High School Diploma -

Makerer Business School Kampala

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ANNET NAKANWAGI