Ankie Cheng

Report to Vice President. Hong Kong

Direct reports: 5

Team Size: 25 staff

• Formulate and implement business strategies to maximize sales and profits and to ensure that the store operates efficiently
• Monitor excellent customer relationship through understanding the customers’ needs and handling customer’s complaints and queries
• Lead and motivate the store team to create the optimal environment to ensure team and individual development and succession
• Train and coach the sales team by providing appropriate feedback in order to increase sales performance
• Foresee problems and implement modifications to existing operation procedures accordingly in order to keep pace with the changing trends and uplift the operation efficiency

Report to Retail Area Manager

Direct reports: 3

Team sizes: 8

• Train and coach sales team by providing appropriate feedback to increase sales performance
• Foresee problems and implement modifications to existing operation procedures accordingly to keep pace with changing trends and uplift operation efficiency

Report to Store Director

Direct reports:

Team size: 180 staff

• Supervised non selling team to help maintain daily operations flow and attain advancement.
• Optimized store displays and appearance via strategic merchandising.
• Assisted store manager in meeting standards for customer service and quality. Implemented strategies focused on increasing store sales and customer satisfaction.

Report to Store Director

Direct reports: 12

Team size: 180