Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ANGELINE ARCILLA

ANGELINE ARCILLA

Manila

Summary

Detail-oriented individual with customer service background. Quick learner with strong tech and systems expertise. Demonstrates high accuracy and passion for excellent service.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Supported Banking Officer

HSBC Electronic Data Processing
10.2025 - Current
  • Bereavement Support
  • Voice and Back office Support: UK Account

Senior Advisor - FST

HSBC Electronic Data Processing
Quezon City
08.2022 - 10.2025
  • Financial Support
  • Voice and email support: UK Account

Advisor III, SME

Concentrix-Convergys Philippines Inc.
Manila City
07.2018 - 08.2022
  • Customer Service Associate (2018-2019)

PayPal Voice Support: USA & Canada Financial Account

  • Advisor II, Sales (2019 -2020)

PayPal Disputes and Claims: UK, USA & Canada Financial Account

  • Advisor II, Technical (2020-2021)

Coinbase Fraud Voice and Email Support: USA & Canada Crypto Financial Account

  • Advisor III, SME (2021-2022)

Coinbase Fraud Voice and Email Support: USA & Canada Crypto Financial Account

Seasonal and Part-time Barista

Starbucks
Manila
10.2017 - 12.2017
  • Bayview Park Hotel Manila
  • Working Student

Education

BS-IHTRM - Specialized in Food Nutrition

Lyceum of the Philippines University (LPU - Manila)
Manila
05-2018

Skills

  • Financial analysis
  • Customer relationship management
  • Subject Matter Expertise
  • Problem Solver
  • Performance Driven
  • Communication and People Skills

Certification

  • Top Advisor (HSBC FST) January 2025 - June 2025
  • Top Advisor (HSBC FST) January 2024 - October 2024
  • Top of the Class (PayPal Disputes and Claims Training), April 2019
  • Master Promoter (PayPal Disputes and Claims Training), April 2019
  • Top of the Class (PayPal Upskill Transact Training) October 2018
  • ServSafe Food Protection Manager Certification Examination (98.04 Score), February 2018
  • International Safety Management (ISM) Code, January 2018
  • Hospitality Professional Development (CHP), February 2017

Timeline

Supported Banking Officer

HSBC Electronic Data Processing
10.2025 - Current

Senior Advisor - FST

HSBC Electronic Data Processing
08.2022 - 10.2025

Advisor III, SME

Concentrix-Convergys Philippines Inc.
07.2018 - 08.2022

Seasonal and Part-time Barista

Starbucks
10.2017 - 12.2017

BS-IHTRM - Specialized in Food Nutrition

Lyceum of the Philippines University (LPU - Manila)
ANGELINE ARCILLA