Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Ng

Corporate Trainer

Summary

Dynamic training professional with extensive experience at HSBC, specializing in training program development and compliance training. Proven track record in enhancing onboarding processes and delivering impactful learning solutions. Bilingual communicator adept at engaging stakeholders and tailoring training initiatives to meet organizational needs, driving performance improvements across diverse teams.

Overview

29
29
years of professional experience
3
3
Languages

Work History

Freelance Trainer

Various Banks & Financial Institutions
03.2019 - Current
  • Delivered training programs on customer service & sales, compliance, risk management, banking products and operations to the newly joined and existing staff

Country Learning Facilitator (Part-time Contractor)

Standard Chartered Bank
03.2018 - 02.2020
  • Employed under Allegis Global Solutions
  • Delivered training programs on customer service & sales, compliance, banking products and operations to the newly joined branch and call centre staff

Manager GB & Mortgage Academy

HSBC
12.2016 - 10.2017
  • Collaborated with the Training Team to enhance onboarding programs for new recruits in General Banking & Mortgage.
  • Developed and implemented an Account Opening Training Roadmap, ensuring compliance requirements were met.
  • Coordinated the General Banking Managers Succession Program and proposed tailored learning solutions.
  • Designed and delivered Financial Crime Compliance training to enrich knowledge and awareness among frontline staff.

RBWM Project Manager

GP Strategies (Hong Kong) Limited
09.2015 - 11.2016
  • Managed implementation of global learning initiatives within Asia Pacific for HSBC's Regional RBWM Academy.
  • Oversaw deployment of Global Standard Programs across 18 ASP markets, ensuring compliance with group requirements.
  • Engaged stakeholders to assess learning needs and tailor solutions accordingly.

Part-time Trainer / Regional Co-ordinator

HSBC
09.2012 - 09.2015
  • Employed under Sodexo HK Limited
  • Conducted training on customer service, sales, and compliance for new branch and contact center staff.
  • Collaborated on the revamp of the Customer Service Officer Onboarding Program for improved effectiveness.
  • Developed and delivered the FATCA compliance training for branch staff
  • Support the Regional RBWM Academy to organize and manage the implementation of global learning initiatives within the Asia Pacific countries

Manager, Training

Nanyang Commercial Bank Limited
04.2011 - 07.2012
  • Conducted training needs analysis for over 20 departments and planned training programs for Graduate Trainees.
  • Maintained compliance training records and supported the training budget and annual plan development.
  • Supervised Training Officer and Clerical staff on daily training administration and e-learning course maintenance

Assistant Manager, Training & Development

Dah Sing Bank Limited
05.2010 - 04.2011
  • Planned and delivered training programs for newly recruited staff and Graduate Trainees.
  • Developed procurement policy for external training vendors.

Part time Translator

City University of Hong Kong
12.2009 - 05.2010
  • Translated user manuals and VCD subtitles from Chinese to English for the Department of Applied Social Studies.

Freelance Translator

Freelance Basis
09.2009 - 02.2010
  • Translated training materials and website contents for various companies, including luxury and design firms.

Assistant Manager Customer Experience Management Training

HSBC
04.2005 - 01.2009
  • Restructured training curriculum for Phonebanking Centre and developed onboarding programs for mass recruitment.
  • Produced training materials in both Chinese and English, conducted trainer accreditation for Asia Pacific regions.

Training Officer, Personal Financial Services

HSBC
02.2004 - 03.2005
  • Designed e-learning courses for Internet Banking Security Initiatives and conducted service training for branch staff.

Assistant Training Officer, Personal Financial Services

HSBC
01.2000 - 01.2004
  • Developed accreditation process for frontline staff, significantly reducing error rates and improving training consistency.
  • Developed customized training program to facilitate bank maintenance migration from Hong Kong to Shanghai.

Customer Service Officer, Sheung Wan Branch

HSBC
07.1996 - 12.1999
  • Provided financial services to customers and received multiple commendations and awards for service excellence.

Education

Postgraduate Certificate In Translation - Language Interpretation And Translation

SPACE, University of Hong Kong
Hong Kong
09.2009

BA(Hon) English For Professional Communication - English Language

City University of Hong Kong
Hong Kong
06.1996

Skills

Training Program Development

Timeline

Freelance Trainer

Various Banks & Financial Institutions
03.2019 - Current

Country Learning Facilitator (Part-time Contractor)

Standard Chartered Bank
03.2018 - 02.2020

Manager GB & Mortgage Academy

HSBC
12.2016 - 10.2017

RBWM Project Manager

GP Strategies (Hong Kong) Limited
09.2015 - 11.2016

Part-time Trainer / Regional Co-ordinator

HSBC
09.2012 - 09.2015

Manager, Training

Nanyang Commercial Bank Limited
04.2011 - 07.2012

Assistant Manager, Training & Development

Dah Sing Bank Limited
05.2010 - 04.2011

Part time Translator

City University of Hong Kong
12.2009 - 05.2010

Freelance Translator

Freelance Basis
09.2009 - 02.2010

Assistant Manager Customer Experience Management Training

HSBC
04.2005 - 01.2009

Training Officer, Personal Financial Services

HSBC
02.2004 - 03.2005

Assistant Training Officer, Personal Financial Services

HSBC
01.2000 - 01.2004

Customer Service Officer, Sheung Wan Branch

HSBC
07.1996 - 12.1999

Postgraduate Certificate In Translation - Language Interpretation And Translation

SPACE, University of Hong Kong

BA(Hon) English For Professional Communication - English Language

City University of Hong Kong

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