Angela Marie Alicea
Tampa,FL
Summary
Dynamic Asset Protection Coach at Walmart with a proven track record in loss prevention strategies and surveillance analysis. Expert in investigative techniques and incident reporting, successfully reducing theft incidents. Recognized for exceptional team leadership and professional integrity, fostering a secure environment while enhancing customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Protection Coach
Walmart
Tampa, FL
03.2023 - 08.2025
- Conducted interviews with customers, employees, and witnesses regarding alleged violations of company policies and procedures.
- Conducted investigations into reported incidents of shoplifting, fraud, or other criminal activity in the store.
- Performed regular maintenance checks on alarm systems installed throughout the facility.
- Verified accuracy of cash registers at end of shift to ensure no discrepancies existed between sales figures and actual money taken in by register operators.
- Supervised staff members assigned to Asset Protection duties such as bag checks and door greeters.
- Assisted managers in resolving customer disputes in a professional manner.
- Trained personnel on security protocols, emergency response plans, and safety practices.
- Coordinated with local law enforcement agencies to apprehend suspects involved in theft or fraud.
- Monitored department's contribution to total store shortage reduction and prevention programs using process.
- Conducted regular audits of physical inventory to ensure accuracy and prevent loss.
- Maintained safety and security of premises, visitors and employees.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Participated in team meetings to discuss loss prevention strategies and results.
- Partnered with store managers on basis to conduct loss investigations.
Asset Protection Team Lead
Walmart
Tampa, FL
08.2021 - 02.2023
- Provided guidance and direction to staff members regarding security protocols and procedures.
- Collaborated with other departments in order to resolve any discrepancies or disputes over merchandise returns or exchanges.
- Reviewed video surveillance footage as part of investigations into incidents of shoplifting or internal theft.
- Provided friendly and professional assistance to employees, visitors and customers.
- Prepared detailed incident reports following any theft or attempted theft.
Asset Protection Associate
Walmart
Tampa, FL
08.2020 - 08.2021
- Monitored CCTV surveillance to detect suspicious activity.
- Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
- Created an effective plan for loss prevention initiatives.
- Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
Customer Host
Walmart
Tampa, FL
04.2020 - 08.2020
- Assisted store personnel in enforcing company policies and procedures.
- Provided support to external law enforcement agencies when necessary.
- Greeted customers upon entry and provided assistance with any inquiries or concerns.
- Provided excellent customer service in line with company standards at all times.
- Monitored customer activity to detect potential theft or shoplifting.
Cargo Ramp Agent
LGSTX Inc
Tampa
06.2018 - 03.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed specialty handling services such as inspections and special cargo management safely and efficiently.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Strapped items down over protective padding to secure throughout transportation.
- Trained new staff on job duties, company policies and safety procedures for rapid onboard.
Cargo Ramp Agent
Menzies Aviation TPA
Tampa
11.2017 - 06.2018
- Handled cargo management and safety processes and managed palletize and special cargo procedures.
- Performed specialty handling services such as inspections and special cargo management safely and efficiently.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
Cargo Agent
Air General
Tampa
04.2017 - 11.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Assembled containers and crates used to transport large items such as vehicles or machines.
- Divided cargo received by account Number and intended location.
- Stayed productive by using slow periods to restock and organize supplies.
Education
Cosmetology - Arroyo, P.R
Colegio Mayor de Tecnologia Inc
Arroyo, P.R05.2012
High School Diploma - Arroyo, P.R
Natividad Rodriguez González
Arroyo, P.R05.2012
Skills
- Loss prevention strategies
- Surveillance analysis
- Investigative techniques
- Incident reporting
- Customer dispute resolution
- Team leadership
Accomplishments
- Wicklander Zulawski Certification
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Certification
- PLE
- Scissors Lift
Timeline
Asset Protection Coach
Walmart
03.2023 - 08.2025
Asset Protection Team Lead
Walmart
08.2021 - 02.2023
Asset Protection Associate
Walmart
08.2020 - 08.2021
Customer Host
Walmart
04.2020 - 08.2020
Cargo Ramp Agent
LGSTX Inc
06.2018 - 03.2020
Cargo Ramp Agent
Menzies Aviation TPA
11.2017 - 06.2018
Cargo Agent
Air General
04.2017 - 11.2017
Cosmetology - Arroyo, P.R
Colegio Mayor de Tecnologia Inc
High School Diploma - Arroyo, P.R
Natividad Rodriguez González