Angel lam
Asst. General Manager
Sierra Sea , Sai Sai
Summary
Seasoned operations leader with 15+ years of experience in staff supervision, vendor relations, and financial oversight. Skilled in scheduling, inventory control, and issue resolution to keep business running smoothly. Known for supporting sales growth through marketing collaboration and process improvement.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Assistant General Manager
Capital Company (Family Business)
07.2019 - Current
- Directed daily operations to ensure consistent service quality and adherence to company standards.
- Supervised staff scheduling, coverage, and performance expectations across shifting business needs.
- Coordinated onboarding and coaching to strengthen team readiness and accountability.
- Monitored inventory controls and ordering processes to reduce shortages and waste.
- Resolved customer and employee issues quickly, maintaining smooth business continuity.
- Supported general manager with budgeting, labor planning, and administrative oversight.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Assistant General Manager
Charmaine Ho Hong Kong Limited
12.2010 - 07.2019
- Managed daily operations while maintaining consistent service quality and compliance with company standards.
- Analyzed operational reports to identify process gaps and improve workflow efficiency.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
Certificate of Korean Studies - Korean
Ewha University Language Center
Seoul , Korea 04.2001 -
IVE- Dip of Fashion & Clothing Design
Kwai Chung, Hong Kong 04.2001 -
High School Diploma -
Tak Nga Secondary School
Kowloon Tong 04.2001 -
Skills
Staff & Operations management
Customer & Vendor relationship management
Inventory management
Business development & marketing
Strategic planning skill
Proficient in Adobe Creative Suite & MS office
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Korean
Elementary (A2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Assistant General Manager
Capital Company (Family Business)
07.2019 - Current
Assistant General Manager
Charmaine Ho Hong Kong Limited
12.2010 - 07.2019
Certificate of Korean Studies - Korean
Ewha University Language Center
04.2001 -
IVE- Dip of Fashion & Clothing Design
04.2001 -
High School Diploma -
Tak Nga Secondary School
04.2001 -