Andy Liu
IT Support
Hong Kong
Summary
I am a professional IT support specialist, skilled in troubleshooting. Additionally, I am deeply passionate about network technology, particularly cybersecurity. Whenever I have free time, I also enjoy reading books about cloud technologies and programming.
Overview
2
2
years of professional experience
Work History
Information Technology Support Officer
PayPal
07.2024 - Current
Information Technology Support Officer
Munich Re-america
10.2023 - 12.2024
Onsite Engineer
Pret A Manger
04.2024 - 07.2024
Information Technology Support Officer
Fosun Pharma
09.2023 - 07.2024
Information Technology Support Officer
Arjo
11.2023 - 05.2024
Information Technology Support Officer
MSD
09.2023 - 05.2024
Information Technology Support Officer
Iron Mountain
01.2024 - 03.2024
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Onsite Engineer
Levis Jeans
11.2023 - 12.2023
Network Support Officer
Ledvance
11.2023 - 12.2023
Inventory Officer
Warner Bros
11.2023 - 12.2023
Education
Associate in Computer Engineering - Information Technology
City University of Hong Kong
Kowloon Tong 04.2001 -
Skills
Fund development
Python
Fortigate
Docker
Timeline
Information Technology Support Officer
PayPal
07.2024 - Current
Onsite Engineer
Pret A Manger
04.2024 - 07.2024
Information Technology Support Officer
Iron Mountain
01.2024 - 03.2024
Information Technology Support Officer
Arjo
11.2023 - 05.2024
Onsite Engineer
Levis Jeans
11.2023 - 12.2023
Network Support Officer
Ledvance
11.2023 - 12.2023
Inventory Officer
Warner Bros
11.2023 - 12.2023
Information Technology Support Officer
Munich Re-america
10.2023 - 12.2024
Information Technology Support Officer
Fosun Pharma
09.2023 - 07.2024
Information Technology Support Officer
MSD
09.2023 - 05.2024
Associate in Computer Engineering - Information Technology
City University of Hong Kong
04.2001 -
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