Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Liu

IT Support
Hong Kong

Summary

I am a professional IT support specialist, skilled in troubleshooting. Additionally, I am deeply passionate about network technology, particularly cybersecurity. Whenever I have free time, I also enjoy reading books about cloud technologies and programming.

Overview

2
2
years of professional experience

Work History

Information Technology Support Officer

PayPal
07.2024 - Current

Information Technology Support Officer

Munich Re-america
10.2023 - 12.2024

Onsite Engineer

Pret A Manger
04.2024 - 07.2024

Information Technology Support Officer

Fosun Pharma
09.2023 - 07.2024

Information Technology Support Officer

Arjo
11.2023 - 05.2024

Information Technology Support Officer

MSD
09.2023 - 05.2024

Information Technology Support Officer

Iron Mountain
01.2024 - 03.2024
  • Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
  • Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.

Onsite Engineer

Levis Jeans
11.2023 - 12.2023

Network Support Officer

Ledvance
11.2023 - 12.2023

Inventory Officer

Warner Bros
11.2023 - 12.2023

Education

Associate in Computer Engineering - Information Technology

City University of Hong Kong
Kowloon Tong
04.2001 -

Skills

    Fund development

    Python

    Fortigate

    Docker

Timeline

Information Technology Support Officer

PayPal
07.2024 - Current

Onsite Engineer

Pret A Manger
04.2024 - 07.2024

Information Technology Support Officer

Iron Mountain
01.2024 - 03.2024

Information Technology Support Officer

Arjo
11.2023 - 05.2024

Onsite Engineer

Levis Jeans
11.2023 - 12.2023

Network Support Officer

Ledvance
11.2023 - 12.2023

Inventory Officer

Warner Bros
11.2023 - 12.2023

Information Technology Support Officer

Munich Re-america
10.2023 - 12.2024

Information Technology Support Officer

Fosun Pharma
09.2023 - 07.2024

Information Technology Support Officer

MSD
09.2023 - 05.2024

Associate in Computer Engineering - Information Technology

City University of Hong Kong
04.2001 -
Andy LiuIT Support