Andy KW Heng
Guangzhou,Guangdong
Summary
Relations and customer-oriented banker with 25 years of international experience focused on increasing revenues and expanding margins. Thrives at zero-to-one situations, relishes start-ups and rules-setting. Adaptive, multilingual and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial skills, offering vision and motivational acumen.
Overview
27
27
years of professional experience
Work History
General Manager
Bank Of Montreal (China) Co. Ltd.
09.2014 - Current
- Developed and executed strategic plans for business growth and alignment, incorporated two foreign banks in China
- Cultivated strong relationships with regulators, clients, and partners to ensure continuous success at municipal, national, international level
- Championed continuous improvement initiatives balancing risk and rewards, targets and growths, BMO China USD1bn balance-sheet
- Raised bank's profile through quarterly economic forums, high performance, 15-20% growth, strong leadership and teams
Chief Administrative Officer
Bank Of Montreal (China) Co. Ltd.
03.2010 - 08.2014
- Put together Governing Board, articles of association, executive, asset-liabilities, risk, operating committees of 2 banks
- Developed, implemented and reviewed bank's strategies
- Managed cross-functional teams to achieve business objectives
- Facilitated government and corporate communications through media, collaborations, and economic forums
Senior Business Planning Manager
Standard Chartered Bank, SCB China
01.2007 - 02.2010
- Provided oversight, reviews on corporate secretary, legal, compliance, HR, Corporate Communications, and Corporate Real Estate for Standard Chartered Bank China
- Championed opening of SCB's first village bank in Inner Mongolia, branch expansions in Wuhan, Chongqing
- Put in place Retail Bank's deposit and transactions department, issued first debit card, grew deposits from 0 to first USD100MM
Head, Branch Sales & Service
Standard Chartered Bank
08.2002 - 01.2007
- Managed products, sales process, distribution of SCB Wealth Management products for South Korea, Taiwan, Malaysia, and Philippines
- Proved successful growing and exceeding ambitious sales targets
- Managed 108 financial consultants and 133 bank tellers sales and service performances
Assistant Manager
Oversea-Chinese Banking Corporation Limited (OCBC) Bank
08.2000 - 07.2002
- Monitored sales trends and service quality for optimal profitability for 60 plus branches
- Put in place first Service Quality Index to measure and customer satisfaction
- Collaborated with the management team to develop strategic plans for business growth and improvement
Management Associate, Quality Performance
Hong Leong Bank Berhad
08.1997 - 12.1998
- Implemented Quality Framework measuring service quality, resulting in increased efficiency in Retail Banking Division
- Identified 4 areas of risk mitigation through regular audits, quality training
- Ensured timely delivery of high-quality services by setting clear expectations and periodic reviews
Education
Master in Theology - Asian Christian History
Trinity Theological College
Singapore 04.2001 -
Master of Arts - Christian Studies
Regent College
Vancouver, BC 04.2001 -
BBA - Marketing
Universiti Kebangsaan Malaysia
Selangor 04.2001 -
Skills
Business Administration
Loss Prevention
Customer Relationship Management
Expense Control
Government Relations
Regulatory Relations
Risk Management
Strategic partnerships
Communications
Timeline
General Manager
Bank Of Montreal (China) Co. Ltd.
09.2014 - Current
Chief Administrative Officer
Bank Of Montreal (China) Co. Ltd.
03.2010 - 08.2014
Senior Business Planning Manager
Standard Chartered Bank, SCB China
01.2007 - 02.2010
Head, Branch Sales & Service
Standard Chartered Bank
08.2002 - 01.2007
Master in Theology - Asian Christian History
Trinity Theological College
04.2001 -
Master of Arts - Christian Studies
Regent College
04.2001 -
BBA - Marketing
Universiti Kebangsaan Malaysia
04.2001 -
Assistant Manager
Oversea-Chinese Banking Corporation Limited (OCBC) Bank
08.2000 - 07.2002
Management Associate, Quality Performance
Hong Leong Bank Berhad
08.1997 - 12.1998
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