Andy Fung
Information Communications Executive
Hong Kong
Summary
I‘ve led an extremely diverse and successful ICT career which started as in-house tech support for French and US Banks in the early 90’s, then for the next decade or so; first becoming a consultant in a US group-ware company (Lotus) to implement regional communication solutions for large enterprises across Asia Pacific. Then held various P&L management positions for well known global software (Lotus, Sybase) and hardware (Sun Microsystems) vendors being based in Mainland China; Taiwan and Hong Kong. That followed by another major transformation to lead the P&L of Orange Business (France Telecom) and British Telecom from 2010 onwards for seven years. In the last six years; again re-invented myself to lead as the General Manager for a China-based digital transformation application development firm Pactera which was acquired by State Owned Enterprise China Electronics Corp (中国电子）in 2020 to become Gientech, based in Hong Kong and responsible for a team of almost 300 both in Hong Kong and Mainland China.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
General Manager
Hong Kong
Hong Kong
02.2018 - 03.2024
- As a newly created HK-based role in 2018; led the transformation of one-directional staffing business to turn-key complex transformation projects for our enterprise clients; leveraging emerging technologies of DevOps; AI and Big Data
- P&L ownership of USD 15M (1.3 亿人民币2023) of pure professional services revenue;
- Total staff of 200+ from Mainland and Hong Kong incl sales and Marketing; pre-sales; post sales Technologist; Project Managers;
- Participated in M&A activities to explore organic company growth
- Company acquired by China Electric Corp; to explore 中资国产技术产品解决方案等出海 assessment; Go-to-market
- Summary: double the business $ size to 1.3 亿人民币 or USD 18M pure labor in 5 years; plus diversifying solution portfolio into latest technologies eg AI chatbot; AI RPA; Big Data for clients incl Hong Kong Stock Exchange; FWD HK; HK Jockey Club, Hutchison Mobile; Department of Health, Galaxy Entertainment Group Macau etc
Executive Client Partner
British Telecom Asia Pacific
Hong Kong
01.2016 - 01.2018
- Participated in the winning and implementation of a 70M GBP telecommunications transition & transformation contract from Telstra / CSC to BT / IBM for AIA across 17 Asia locations over 18 months. Recovered contract P&L from -ve 1M per mth to positive. Successfully closed 2M annual recurring incremental business
- Matrix-managed over 80 staff of technical architects; consultants; technical designers; program / project directors; PMO; services managers and contract / commercial managers, 24x7 call center across Asia Pacific
- senior stakeholder management of AIA regional CxOs and BT executives
General Manager Services
Orange Business
Hong Kong + Taiwan
01.2011 - 01.2016
- As leader for Hong Kong and Taiwan Services plus Taiwan location General Manager; successfully transformed commodity network bandwidth business to managed services; cloud; data center services; cybersecurity
- Delivered total order value USD 78M p.a. inclusive of traditional network (MPLS) and abovementioned services.
- YoY growth of 5% from 2010 to 2011, 16% from 2011 to 2012; 15% 1H 2012 to 2013, 8% growth from 2013 to 2014 overall.
- Solutions: Unified Communications , Cybersecurity Services, IaaS, PaaS; Data Center Build-Out , Cloud-based contact center
Director of Services Greater China
Sun Microsystems
Hong Kong
07.2006 - 05.2010
- Achieved all lines of Services Business in Greater China (PRC, HKG, TWN) total US GAAP revenue USD110M and margins
- Direct Staff of 90 and other indirect functional support staff, 6 cities across HKG, PRC and TWN
- Over 2 consecutive fiscal years over-achieved business / financial performance targets with YoY top line growth
General Manager Services
Sun Microsystems
Hong Kong
07.2002 - 05.2010
- Steered Sun Hong Kong office out of non-compliance in 2015. Stabilized client; staff morale over 12 months plus successfully exited various non-compliance client contracts.
- Owned and delivered P&L for all services of Sun Hong Kong total USD 25M
- Staff of 35
- Over-achieved fiscal year 06 (Jul '05 – Jun '06) metrics of total revenue, On-target-Earnings (OTE) reached 120%
- staff transformation and recruitment from hardware sales to solutions sales
General Manager Services
Sybase Hong Kong Ltd
Hong Kong
03.2000 - 07.2001
- Led Sybase Hong Kong down-sizing after global Y2K dot-com bust
- Reduced 30% staff down to 20 services professionals
- Delivered 10M USD revenue and exceeded profit margins % KPIs
- exited two major revenue losing contracts
General Manager
Lotus Services China
Beijing
09.1998 - 03.2000
- "Start-up” Lotus Services in Mainland China
- Created local product portfolio of Consulting, Software Support, and Education
- zero to 2M USD revenue and opened units in Beijing, Shanghai & Guangzhou
- recruited & enabled teams of account leads; delivery professionals
- clients incl Bank of China, Legend Group, Huawei Technologies, Peoples' Bank of China, ZheJiang Electric & Power, China Securities
Senior Consultant
Lotus Development (HK) Ltd
Hong Kong
05.1996 - 09.1998
- Led implementation of Lotus Notes messaging and groupware infrastructure for enterprise and public clients across Hong Kong; Mainland China; Singapore; Australia; UK over a three years tenure
- clients incl: Standard Chartered Bank; Westpac Trust; Hong Kong Department of Information Technology; People's Bank of China Beijing; Industrial and Commercial Bank of China.
- Team size ranged from 3 to 20
e-banking Technology Support
BANK OF AMERICA HONG KONG
Hong Kong
08.1994 - 05.1996
- Regional product manager for various Windows-based electronic payment products in Asia Pacific.
- Managed product upgrade and deployment in APAC
- Led the rollout of the first Windows-based payment product in APAC in 1995.
Operations Manager
Bank of America Hong Kong
Hong Kong
09.1992 - 07.1994
- Designed and deployed local area network infrastructure for a user base of over 100 in 1993
- System support for general office automation and networking for a user base of over 100
- Application development of in-house Windows-based client-server application.
Application Developer
Credit Agricole Hong Kong
Hong Kong
06.1991 - 08.1992
- Application developer for in-house mainframe banking trade finance application running Digital VAX.
Education
Bachelor of Science - Computer Science
Royal Melbourne University of Technology
Melbourne Australia 01.1987 - 12.1990
Skills
P&L management
undefinedAdditional Information
Recognition / Awards
- Gientech - doubled business size from RMB 67M to 140M ending 2023
- British Telecom: Delivery Account Team of the Year 2016
- Orange Business Services Asia Pacific: Excellence Sales Support Award 2012; Leader’s Trophy 2011; Global Services Director of the year 2010
- Sun Microsystems Greater China: Outstanding Performance Award 2004, 2006
- Lotus Professional Services, APAC: Director Excellence Award 2000; Outstanding Client Satisfaction Awards 1996, 1997, 1998, 1999
- Bank of America: Outstanding Performance Award 1993,1994
Timeline
General Manager
Hong Kong
02.2018 - 03.2024
Executive Client Partner
British Telecom Asia Pacific
01.2016 - 01.2018
General Manager Services
Orange Business
01.2011 - 01.2016
Director of Services Greater China
Sun Microsystems
07.2006 - 05.2010
General Manager Services
Sun Microsystems
07.2002 - 05.2010
General Manager Services
Sybase Hong Kong Ltd
03.2000 - 07.2001
General Manager
Lotus Services China
09.1998 - 03.2000
Senior Consultant
Lotus Development (HK) Ltd
05.1996 - 09.1998
e-banking Technology Support
BANK OF AMERICA HONG KONG
08.1994 - 05.1996
Operations Manager
Bank of America Hong Kong
09.1992 - 07.1994
Application Developer
Credit Agricole Hong Kong
06.1991 - 08.1992
Bachelor of Science - Computer Science
Royal Melbourne University of Technology
01.1987 - 12.1990
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