Andy Fung
Information Communications Executive
Hong Kong
Summary
I‘ve led an extremely diverse and successful ICT career which started as in-house tech support for French and US Banks in the early 90’s, then for the next decade or so; first becoming a consultant in a US group-ware company (Lotus) to implement regional communication solutions for large enterprises across Asia Pacific. Then held various P&L management positions for well known global software (Lotus, Sybase) and hardware (Sun Microsystems) vendors being based in Mainland China; Taiwan and Hong Kong. That followed by another major transformation to lead the P&L of Orange Business (France Telecom) and British Telecom from 2010 onwards for seven years. In the last six years; again re-invented myself to lead as the General Manager for a China-based digital transformation application development firm Pactera which was acquired by State Owned Enterprise China Electronics Corp (中国电子）in 2020 to become Gientech, based in Hong Kong and responsible for a team of almost 300 both in Hong Kong and Mainland China.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
General Manager
Hong Kong
Hong Kong
02.2018 - 03.2024
- As a newly created HK-based role in 2018; led the transformation of one-directional staffing business to turn-key complex transformation projects for our enterprise clients; leveraging emerging technologies of DevOps; AI and Big Data
- P&L ownership of USD 15M (1.3 亿人民币2023) of pure professional services revenue;
- Total staff of 200+ from Mainland and Hong Kong incl sales and Marketing; pre-sales; post sales Technologist; Project Managers;
- Participated in M&A activities to explore organic company growth
- Company acquired by China Electric Corp; to explore 中资国产技术产品解决方案等出海 assessment; Go-to-market
- Summary: double the business $ size to 1.3 亿人民币 or USD 18M pure labor in 5 years; plus diversifying solution portfolio into latest technologies eg AI chatbot; AI RPA; Big Data for clients incl Hong Kong Stock Exchange; FWD HK; HK Jockey Club, Hutchison Mobile; Department of Health, Galaxy Entertainment Group Macau etc
Executive Client Partner
British Telecom Asia Pacific
Hong Kong
01.2016 - 01.2018
- Participated in the winning and implementation of a 70M GBP telecommunications transition & transformation contract from Telstra / CSC to BT / IBM for AIA across 17 Asia locations over 18 months. Recovered contract P&L from -ve 1M per mth to positive. Successfully closed 2M annual recurring incremental business
- Matrix-managed over 80 staff of technical architects; consultants; technical designers; program / project directors; PMO; services managers and contract / commercial managers, 24x7 call center across Asia Pacific
- senior stakeholder management of AIA regional CxOs and BT executives
General Manager Services
Orange Business
Hong Kong + Taiwan
01.2011 - 01.2016
- As leader for Hong Kong and Taiwan Services plus Taiwan location General Manager; successfully transformed commodity network bandwidth business to managed services; cloud; data center services; cybersecurity
- Delivered total order value USD 78M p.a. inclusive of traditional network (MPLS) and abovementioned services.
- YoY growth of 5% from 2010 to 2011, 16% from 2011 to 2012; 15% 1H 2012 to 2013, 8% growth from 2013 to 2014 overall.
- Solutions: Unified Communications , Cybersecurity Services, IaaS, PaaS; Data Center Build-Out , Cloud-based contact center
Director of Services Greater China
Sun Microsystems
Hong Kong
07.2006 - 05.2010
- Achieved all lines of Services Business in Greater China (PRC, HKG, TWN) total US GAAP revenue USD110M and margins
- Direct Staff of 90 and other indirect functional support staff, 6 cities across HKG, PRC and TWN
- Over 2 consecutive fiscal years over-achieved business / financial performance targets with YoY top line growth
General Manager Services
Sun Microsystems
Hong Kong
07.2002 - 05.2010
- Steered Sun Hong Kong office out of non-compliance in 2015. Stabilized client; staff morale over 12 months plus successfully exited various non-compliance client contracts.
- Owned and delivered P&L for all services of Sun Hong Kong total USD 25M
- Staff of 35
- Over-achieved fiscal year 06 (Jul '05 – Jun '06) metrics of total revenue, On-target-Earnings (OTE) reached 120%
- staff transformation and recruitment from hardware sales to solutions sales
General Manager Services
Sybase Hong Kong Ltd
Hong Kong
03.2000 - 07.2001
- Led Sybase Hong Kong down-sizing after global Y2K dot-com bust
- Reduced 30% staff down to 20 services professionals
- Delivered 10M USD revenue and exceeded profit margins % KPIs
- exited two major revenue losing contracts
General Manager
Lotus Services China
Beijing
09.1998 - 03.2000
- "Start-up” Lotus Services in Mainland China
- Created local product portfolio of Consulting, Software Support, and Education
- zero to 2M USD revenue and opened units in Beijing, Shanghai & Guangzhou
- recruited & enabled teams of account leads; delivery professionals
- clients incl Bank of China, Legend Group, Huawei Technologies, Peoples' Bank of China, ZheJiang Electric & Power, China Securities
Senior Consultant
Lotus Development (HK) Ltd
Hong Kong
05.1996 - 09.1998
- Led implementation of Lotus Notes messaging and groupware infrastructure for enterprise and public clients across Hong Kong; Mainland China; Singapore; Australia; UK over a three years tenure
- clients incl: Standard Chartered Bank; Westpac Trust; Hong Kong Department of Information Technology; People's Bank of China Beijing; Industrial and Commercial Bank of China.
- Team size ranged from 3 to 20
e-banking Technology Support
BANK OF AMERICA HONG KONG
Hong Kong
08.1994 - 05.1996
- Regional product manager for various Windows-based electronic payment products in Asia Pacific.
- Managed product upgrade and deployment in APAC
- Led the rollout of the first Windows-based payment product in APAC in 1995.
Operations Manager
Bank of America Hong Kong
Hong Kong
09.1992 - 07.1994
- Designed and deployed local area network infrastructure for a user base of over 100 in 1993
- System support for general office automation and networking for a user base of over 100
- Application development of in-house Windows-based client-server application.
Application Developer
Credit Agricole Hong Kong
Hong Kong
06.1991 - 08.1992
- Application developer for in-house mainframe banking trade finance application running Digital VAX.
Education
Bachelor of Science - Computer Science
Royal Melbourne University of Technology
Melbourne Australia 01.1987 - 12.1990
Skills
P&L management
Performance improvements
Strategies and goals
Client relations
Leadership and team building
Stakeholder relationship management
Sales planning and implementation
Marketing strategy formulation
Change management
Consistently meet goals
Financial management
Operations management
Exceptional interpersonal communication
Additional Information
Recognition / Awards
- Gientech - doubled business size from RMB 67M to 140M ending 2023
- British Telecom: Delivery Account Team of the Year 2016
- Orange Business Services Asia Pacific: Excellence Sales Support Award 2012; Leader’s Trophy 2011; Global Services Director of the year 2010
- Sun Microsystems Greater China: Outstanding Performance Award 2004, 2006
- Lotus Professional Services, APAC: Director Excellence Award 2000; Outstanding Client Satisfaction Awards 1996, 1997, 1998, 1999
- Bank of America: Outstanding Performance Award 1993,1994
Timeline
General Manager
Hong Kong
02.2018 - 03.2024
Executive Client Partner
British Telecom Asia Pacific
01.2016 - 01.2018
General Manager Services
Orange Business
01.2011 - 01.2016
Director of Services Greater China
Sun Microsystems
07.2006 - 05.2010
General Manager Services
Sun Microsystems
07.2002 - 05.2010
General Manager Services
Sybase Hong Kong Ltd
03.2000 - 07.2001
General Manager
Lotus Services China
09.1998 - 03.2000
Senior Consultant
Lotus Development (HK) Ltd
05.1996 - 09.1998
e-banking Technology Support
BANK OF AMERICA HONG KONG
08.1994 - 05.1996
Operations Manager
Bank of America Hong Kong
09.1992 - 07.1994
Application Developer
Credit Agricole Hong Kong
06.1991 - 08.1992
Bachelor of Science - Computer Science
Royal Melbourne University of Technology
01.1987 - 12.1990