Andrew Pak Ho Chan

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

• Led a high-performing team at Odoo, providing immediate support, coaching, and mentoring to ensure team members achieved their yearly targets.
• Supervised sales team, conducted sales reviews, and performed ad hoc tasks to drive team performance and meet objectives
• Proven leadership abilities in consistently helping individual team members achieve their yearly targets.

• Mentored and coached team members to consistently overachieve yearly targets
• Provided strategic support to the sales team, ensuring success in all partnership initiatives.

• Engaged with prospects across APAC to establish Odoo as their preferred business partner
• Designed and negotiated tailored implementation packages to meet partner needs
• Built and maintained long-term, mutually beneficial relationships with diverse partners across industries.

• Acted as the primary interface between customers and internal teams, ensuring seamless communication and service delivery
• Conducted product demonstrations, analyzed customer pain points, and provided Odoo solutions to improve workflows
• Built and maintained long-term relationships with Odoo partners and customers.

Support:
• Assist in the management of the Sales and Support inbox and jump on calls with users
• Onboard customers and identify new and better ways to help them be successful
• Proactively reach out to existing customers to make sure they’re not facing any challenges
• Gather feedback from customers to continuously strengthen the product

Sales:
• Engage with potential customers by responding to queries, conducting product demos and closing deals
• Help prospects get the most out of Keyhole by choosing better fitting plans
• Monitor individual performance and sales metrics and be able to report on them weekly