Art
Craft
Fashion
Beauty
Gift giving
Orgainisation
Anais Duval
Armstrong creek
Summary
Hi There! My name is Anais and I am currently 18 years old looking for a job! I am passionate in Art and Fashion! I am a Flexible Team Leader with proven expertise in workload management and problem-solving, honed at Schnitz and The Reject Shop. Excelled in staff development, driving sales, and enhancing customer service, leading to significant performance improvements within the store Skilled in retail transactions and stress tolerance to improve customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Schnitz
11.2021 - Current
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Ensuring the store is up to a representable standard
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the store manager
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Open and closing the store
- Experience with handling money aswell as calculating end of day sales
- Provided successful customer service with multiple great reviews
Retail Cashier
The Reject Shop
07.2023 - 06.2024
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Answered questions about store policies and addressed customer concerns.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, as well as refunds and exchange policies
- Handled money and transactions while working at cash register
- Stacked the shelves with products ensuring stock was visible as well as updating and changing shelves for new stock
- Open and close shifts
- Completed 2 days of Team leading at The Reject Shop
Education
Clonard College
Herne Hil11-2024
Skills
- Workload management
- Staff development
- Problem-solving
- Work prioritization
- Data analysis
- Sales process
- Retail experience
- Retail transactions
- Stress tolerance
- Complaint resolution
- Team supervision
- Retail floor stocking
Interests
Timeline
Retail Cashier
The Reject Shop
07.2023 - 06.2024
Team Leader Manager
Schnitz
11.2021 - Current
Clonard College
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