Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMINE QARMI

Hong-Kong

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

5
5
years of professional experience

Work History

Key Account Manager

Acument
09.2023 - Current
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Developed and delivered presentations to key customers to position products and services.
  • Positioned global capabilities to expand market share.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Built diverse and consistent sales portfolio.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Presented professional image consistent with company's brand values.
  • Developed, maintained and utilized diverse client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Successfully placed high-caliber candidates in permanent and contract roles within the technology sector.
  • Negotiated favorable terms for clients and candidates, ensuring successful placements in various IT roles.
  • Leveraged advanced Boolean search techniques to identify passive candidates who met specific skillset requirements.
  • Built a diverse candidate pool by utilizing multiple sourcing channels, including social media, referrals, job boards, and networking events.
  • Mentored junior recruiters to enhance their skills in identifying top-tier talent within the technology industry.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.

Key Account Manager

Keyteo
08.2022 - 08.2023
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Positioned global capabilities to expand market share.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
  • Supported sales and reporting for large and medium-sized accounts.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Built and maintained strong client relationships to drive business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Built diverse and consistent sales portfolio.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Managed a diverse portfolio of clients, ensuring timely delivery of high-quality IT candidates for various roles.
  • Improved candidate engagement by maintaining regular communication, providing interview guidance, and offering constructive feedback postinterviews.
  • Implemented innovative sourcing strategies to attract top IT talent from various channels such as job boards, social media, and referrals.
  • Collaborated with internal teams to provide comprehensive support throughout the recruitment lifecycle, contributing to overall company success.
  • Developed expertise in niche IT sectors, enabling the successful placement of candidates in specialized roles that required unique skill sets.
  • Grew the company''s candidate pool by fostering relationships with passive candidates and maintaining regular contact for potential future opportunities.

Account Manager

Well&wiz
01.2021 - 08.2022
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed and implemented strategies to increase client retention.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Developed, maintained and utilized diverse client base.
  • Managed a diverse portfolio of clients, ensuring timely delivery of high-quality IT candidates for various roles.
  • Improved candidate engagement by maintaining regular communication, providing interview guidance, and offering constructive feedback postinterviews.
  • Implemented innovative sourcing strategies to attract top IT talent from various channels such as job boards, social media, and referrals.
  • Collaborated with internal teams to provide comprehensive support throughout the recruitment lifecycle, contributing to overall company success.
  • Developed expertise in niche IT sectors, enabling the successful placement of candidates in specialized roles that required unique skill sets.
  • Conducted thorough candidate screening and assessments, ensuring only the best-suited individuals were presented to clients.

Account Manager

Sainoo
01.2019 - 12.2021
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed and implemented strategies to increase client retention.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed a diverse portfolio of clients, ensuring timely delivery of high-quality IT candidates for various roles.
  • Improved candidate engagement by maintaining regular communication, providing interview guidance, and offering constructive feedback postinterviews.
  • Conducted thorough candidate screening and assessments, ensuring only the best-suited individuals were presented to clients.
  • Grew the company''s candidate pool by fostering relationships with passive candidates and maintaining regular contact for potential future opportunities.
  • Expanded the company''s client base through targeted business development efforts and consistent networking within the IT industry.
  • Coached junior recruiters on best practices in candidate sourcing, relationship management, and interview techniques for continued team growth.
  • Developed strong relationships with clients to understand their unique hiring requirements and preferences.
  • Negotiated competitive salary packages between candidates and clients to ensure successful placements and maintain ongoing relationships.

Education

Master Degree - Strategy And Consulting

Montpellier Business School

Bachelor Of Business Administration - International Business Management

XI’AN International Studies University
Xi’An

Skills

  • Client Needs Assessment
  • Sales Quota Achievement
  • Key Account Management
  • Account Retention
  • Client Relationship Building and management
  • Sales Lifecycle Management
  • Business Development
  • Cross-Functional Collaboration
  • Analytical Skills
  • Adaptability
  • Excellent Communication
  • Continuous Improvement
  • Problem-Solving
  • Multitasking
  • Decision-Making
  • Team Collaboration
  • Headhunting Expertise
  • Strong networking
  • Recruitment and retention strategies

Languages

French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Arabic
Upper intermediate (B2)

Timeline

Key Account Manager

Acument
09.2023 - Current

Key Account Manager

Keyteo
08.2022 - 08.2023

Account Manager

Well&wiz
01.2021 - 08.2022

Account Manager

Sainoo
01.2019 - 12.2021

Master Degree - Strategy And Consulting

Montpellier Business School

Bachelor Of Business Administration - International Business Management

XI’AN International Studies University

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AMINE QARMI