Hi, I’m
Amina Zhakayeva
Hong Kong
Summary
Personable and customer-focused with flair for creating positive dining experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Overview
1
year of professional experience
Work History
Coffee Boom
Waitress
05.2021 - 08.2021
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Grocery Shop
Cashier
06.2020 - 08.2020
Job overview
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged, and displayed merchandise as required.
Education
Polytechnic University of Hong KongHong Kong
Bachelor of Science from Hotel Management
05-2027
University Overview
- Dean's List, 1st and 2nd semester, 2023-2024
- 3,7 GPA
- Executive Committee: Creative Art manager, Qazaq students association
- Member, International students association
- SHTM student ambassador
Skills
- Cleanliness
- Menu recommendations
- Table setting
- Customer service
- Greeting guests
- Fluent bilingualism
- Baking knowledge
- Cooking methods understanding
- Cooking healthy meals
Baking
From early childhood, I have been passionate about baking, especially cakes. Since then, I have tried different decorating techniques and baking techniques. I have always been a self-learner and learned how to bake from social media. I even used to record recipes for my cakes in Russian.
Languages
Kazakh, Russian
Native language
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Spanish
Beginner
A1
Timeline
Waitress
Coffee Boom
05.2021 - 08.2021
Cashier
Grocery Shop
06.2020 - 08.2020
Polytechnic University of Hong Kong
Bachelor of Science from Hotel Management
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