Amanda Lia Cheng

Responsibilities

• Manage the supply inventory
• Liaise with patients and workers to resolve enquiries or crises concerning hospital services
• Stocktake

Key Achievements

• Collaborated with different departments to increase positive rapport and efficient workflow.
• Analyzing consumption patterns of hospital supplies and developing strategies to meet department budgets with full accuracy.
• Increased responsibilities within the first two months, reflected in a 32.9% raise in the first year of work.

Skills: Identifying inefficiencies and effective solutions, Delegating, Systematic planning

Responsibilities

• Serve meals and drinks whilst maintaining high presentation and quality standards.
• Manage the financial transactions of customers.

Key Achievements

• Increase customer spending by creating positive guest experiences.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
• Expeditiously solving problems to uphold customer relations as well as producing satisfactory outcome under pressure.

Skills: Multitasking, Detail oriented, Efficient communication, Problem solving, Handling pressure

Responsibilities

• Bring in new clients through face to face interaction and telemarketing.
• Market new products to existing customers.

Key Achievements

• Personal sales statistics- Acquiring two new customers per week on average, that of 79% becoming returning customers.
• Adapted sales techniques such as SPIN, Solution selling, 6C approach , structured client need analysis, to promote products with the effective methods.

Skills: Sales techniques, Active listening, Negotiation

Responsibilities

• Partner with teams to develop effective branded messaging.
• Assist with execution of presentations and preparation of materials.

Key Achievements

• Analyzed current social and environmental factors to determine the direction of media communication.
• Completed 100% of tasks within the given time frame and accurately.

Skills: Cooperation, Project management