Hi, I’m
Alvin George Padre
Workforce Supervisor
Summary
To seek and maintain full/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position that will fit with my skillset. Ready to help team achieve company goals.
Overview
11
years of professional experience
14
years of post-secondary education
Work History
Probe CXTaguig
Workforce Real Time Analyst Supervisor /Scheduler
02.2018 - Current
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
Probe CXTAGUIG
Workforce Scheduler
02.2018 - Current
Job overview
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Salmat Services Inc.Mckinley Hill Taguig
Workforce Real Time Analyst
10.2017 - 12.2018
Job overview
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Optimized schedules, forecasts and other tools to present to management.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
TeleperformanceTaguig
Customer Service Representative
03.2014 - 06.2016
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Call Matrix CorporationQuezon City
Sales Representative
07.2012 - 02.2013
Job overview
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented sales strategies to increase profits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Maintained current knowledge of evolving changes in marketplace.
Lasting Line contact centerOrtigas Pasig
Vacation Special Specialist
01.2012 - 12.2012
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Infotech Institute of Art And SciencesPasig City
Accounting And Business Management Graduate from Accountancy And Business Management
05.2008 - 05.2012
Pateros National High SchoolPateros
High-school Graduate
05.2003 - 05.2007
San Joaquin Elementary SchoolPasig
Diploma Received
05.1997 - 05.2003
Skills
Data Collection & Research
undefinedTimeline
Workforce Real Time Analyst Supervisor /Scheduler
Probe CX
02.2018 - Current
Workforce Scheduler
Probe CX
02.2018 - Current
Workforce Real Time Analyst
Salmat Services Inc.
10.2017 - 12.2018
Customer Service Representative
Teleperformance
03.2014 - 06.2016
Sales Representative
Call Matrix Corporation
07.2012 - 02.2013
Vacation Special Specialist
Lasting Line contact center
01.2012 - 12.2012
Infotech Institute of Art And Sciences
Accounting And Business Management Graduate from Accountancy And Business Management
05.2008 - 05.2012
Pateros National High School
High-school Graduate
05.2003 - 05.2007
San Joaquin Elementary School
Diploma Received
05.1997 - 05.2003
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