Alvin Wong
Executive MBA | BAPAM | PMP (Tier 1)
Hong Kong
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Manager, Property Management (Operation)
K11 Concepts Limited
05.2017 - Current
- Lead Operations Management, Security Service, Housekeeping Service (Cleaning & landscaping) and Customer Service in Facility and Property Management from pre-opening to full operation for various projects such as K11 ATELIER (Grade A Commercial Building), K11 MUSEA (Cultural Retail), Avenue of Stars, and 11SKIES (Grand Retail) from 2017 to 2022
- Lead, liaise and establish lines of communication as the Owner's Representative during the Pre-Management Stage to co-ordinate with the various consultants and project teams and construction to respond to take-over sites, facilities management and defect rectification work.
- Team Building, Establishment of Property Management systems, Standard Operating Procedure, KPI's and goal setting to achieve performance and strategic management
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth for carpark income
- Customer Experience, Excellence Customer Service, Customer Enquiry, Complaint Handling
- Security Surveillance deployment, Loss Prevention, Risk assessment, Crisis Management, Emergency Handling
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Grand Event Organizing and Management, Crowd Control in Public Activities, Demonstration Handling, VIP Escort, Body Guard Service.
- Communicating and Relationship Building with Stakeholders and government panel.
Operation and Security Manager
ISS Pan Asia Security Services Ltd. (Hong Kong)
01.2017 - 05.2017
- As the overall Security and operation in-charge of Harbor City, responsible for Gateway Arcade, Ocean Center, Ocean Terminal, Marco Polo Hong Kong Arcade, and Star Annex, ensure efficient departmental operations align with high security standards. Key responsibilities include establishing security guidelines, staff training, crisis management, and risk assessment to mitigate potential threats. Maintain building facilities to high standards, oversee external contractors, conduct independent investigations into security incidents, and handle VIP escort duties, demonstrating a comprehensive approach to security and safety management.
- Excellence Customer Service and Customer Experience
Operation Manager (Henderson Groups)
Megastrength Security Services Co., Ltd. (Hong Kong)
03.2016 - 11.2016
- Operation & Security in charge of Ifc mall with commercial building / Pacific Place / 3 Gardens Road (Citibank Tower) / Four Seasons Hotel / One Bay East / Sunlight Tower / Bel-Air, FWD Financial Centre / Nan Fung Tower, etc
- Conduct Security Audit, Risk assessment and Crisis Management
- Develop and maintain good relationships with the contract client and stakeholders
- Ensure Cost-effective and allocation of human resource, recruitment, and design training program
- Manage over 600 pax security personal.
Operation & Security Manager
Megastrength Security Services Co., Ltd. (Hong Kong)
05.2011 - 12.2015
- As a security management professional, I ensure the efficient operation of the department while upholding high security standards. This involves establishing security guidelines, providing staff training, and monitoring security and customer service quality. I am responsible for safety management within the mall and building, implementing effective risk assessment measures, and maintaining facility performance. Additionally, I oversee external contractors, conduct risk assessments, investigate security incidents independently, and manage VIP escort duties, demonstrating a comprehensive approach to security management.
Chief Building Supervisor
City base Management Limited
01.2010 - 01.2011
- As a security and property management professional, I oversee the efficient functioning of the department, ensuring adherence to high security standards. This involves supervising and training a small team, enhancing staff performance, and providing prompt property management services. I liaise with clients, occupants, and contractors, establish standard procedures, and ensure their strict implementation. Additionally, I maintain communication and coordination with all parties, monitor building security systems and facilities operation, and handle emergency incidents such as typhoons and electrical failures, culminating in the submission of incident reports.
Education
Bachelor of Arts - Public Administration Management (CIHCM)
City University
Hong Kong 04.2001 -
Master of Arts - Executive MBA
University of Hull
England 04.2001 -
Skills
Operations Management
Facilities Management
Property Management
Leadership
Communication
Stakeholder Handling
Project Management
Particle Innovation
Cost Effective
Budget Control
REsource Allocation
Tenancy Handling
Customer Service, Customer Experience
VIP Handling
Security Management
SOP Establishment
Safety Management
Loss Prevention
Crisis Management
Risk Assessment
Emergency Handling
Housekeeping (Cleaning Servce & Landscape)
Traffic Management
Computer Skill
Proficiency in PC applications including MS Word, Excel & Power Point, etc.
Language Ability
Good command in both spoken and written English and Chinese, fluent in Mandarin
Accomplishments
- Manager of Incorporated management committee (Cap. 279 Education Ordinance), 2023-01-01
- Certificate of Participation in 2022 K11 HiPo Development Program, 2022-01-01, High Potential Staff of K11 Groups (1 year program)
- New World Department Innovation Challenge 2021, 2021-01-01, 1st Runner Up Open StreamAI Garbage Collection Robot
- Patents Registry, Intellectual Property Department. The Government of the Hong Kong Special Administrative Region, 2019-01-01, AI Loading Bay (AI Registration System)
- Certificate of Award (Hong Kong Security Association), 2015-01-01
- The Outstanding Security in West Kowloon, 2011-01-01, Crime Prevention Units in Kowloon West Police Station / The Hong Kong Association of Property Management co., Ltd. / Hong Kong Security Association
- The Outstanding Employees in OSH, 2008-01-01, Occupational Safety and Health Center
- The Outstanding Employees in OSH, 2006-01-01, Occupational Safety and Health Center
Education Training License
- Executive MBA (Postgraduate Master’s Degrees), 2020-01-01, 2023-12-31, AACSB | AMBA | CMI, Graduated with Distinction, Outstanding Module: Marketing, Strategic Management, Operation Management and Supply Chain
- BA (Hons) Public Administration Management & CIHCM, 2022-01-01, 2024-06-30
- Mental Health First Aid (MHFA) Standard Course, 2023-01-01, 2023-12-31
- Provisional Property Management Practitioner (Tier 1) License, 2022-01-01, 2022-12-31
- International Professional Security Association, 2015-01-01, 2015-12-31, Risk Assessments, Searching and Handling of Suspicious substances
- Hong Kong University, 2012-01-01, 2012-12-31, Seminar of Early Psychosis
- Hong Kong University Space, 2010-01-01, 2012-12-31, Diploma in Facility and Property Management
- Occupational Safety & Health Council, 2007-01-01, 2007-12-31, Certificate in Safety & Health Supervisor Training
- Hong Kong Productivity Council, 2001-01-01, 2002-12-31, Diploma in Management of Residential and commercial complex
- Cheung Kong Center Property Management Ltd., 2000-01-01, 2001-12-31, Internal Commercial Building Property Management Training
- Fire Services Training School, 2000-01-01, 2000-12-31, Basic Fire Fighting
Timeline
Manager, Property Management (Operation)
K11 Concepts Limited
05.2017 - Current
Operation and Security Manager
ISS Pan Asia Security Services Ltd. (Hong Kong)
01.2017 - 05.2017
Operation Manager (Henderson Groups)
Megastrength Security Services Co., Ltd. (Hong Kong)
03.2016 - 11.2016
Operation & Security Manager
Megastrength Security Services Co., Ltd. (Hong Kong)
05.2011 - 12.2015
Chief Building Supervisor
City base Management Limited
01.2010 - 01.2011
Bachelor of Arts - Public Administration Management (CIHCM)
City University
04.2001 -
Master of Arts - Executive MBA
University of Hull
04.2001 -