Alistair Binder

An effective, capable leader, banking generalist with diverse experience in international financial services organizations. Extensive change and programme management experience leading, managing onshore, offshore, internal, and external cross functional delivery teams in developed and emerging markets. Exposure to different businesses segments (IWPB/WSB/GBM), functions, channels, products, technology, operations, and corporate real estate.

• Bournemouth University, Dorset - UK, BSC Honours Business Information Systems / High National Diploma in Business Information Technology, 09/1995, 06/1998
• Harlow College, Essex - UK, BTEC National Diploma in Business and Finance, 09/1991, 06/1993
• Bishops Stortford Boys High School, Hertfordshire, UK, 8 General Certificates of Secondary Education (GCSEs), 09/1986, 06/1991

• HSBC 2024 / 2025 – ASP talent pool - Accelerating into Leadership (AIL) 2024 cohort
• ASP Corporate Services Talent / Leadership development – Acting Head of Corporate Services MENAT December 2018 - January 2019 Dubai
• Actively supports all ERGS, member of Reconciliation Plan (RAP) working group, AIEF intern mentoring programme
• Numerous HSBC internal leadership and management training courses.
• Numerous HSBC internal awards from Country CEOs, COOs, Head of IWPB, Head of Communications, ASP Head of Corporate Services.
• External Award - International Business Award for Change Management – deployment of HSBC OpenWork – November 2017.
• External Award - Australian Business Award for Change Management – deployment of HSBC OpenWork – September 2017.
• External Dreamweaver web development.
• Internal Strength Finder / Emotional Intelligence.

• HSBC Australia and New Zealand, Head of Corporate Services ANZ (GCB4) – ASP Corporate Services, 02/2022, Present, Operational Management (OM) – CS finances, Opex, FRP, risks and controls management, adherence to governance frameworks, Portfolio, Transactions & Estates (PTE) – Property portfolio leasing, landlord management and leasing negotiations, Workplace and Construction Management (WCM) – Capex management, design and delivery of offices and IWPB branch network capital projects, Workplace Experience & Operations (WE&) including Hospitality (HSP), Guest Services (GS). Property portfolio day-to-day operations with a focus on minimising building unavailability, delivering internal and external events, best in class employee experience, reactive incident management as and when required, Workplace Health and Safety (WHS) - Ensuring compliance with local WHS legislation obligations., Protective Security (PS) – Managing day-to-day PS operations, keeping colleagues, customers, assets safe and secure, reactive incident management as and when required., Carbon Net Zero (CNZ) – Defining and implementing tactical actions to achieve HSBC's CNZ scope 1 ambitions, including the transition to a renewable energy solution.
• HSBC Malaysia Berhad, Director - Catalyst Project (GCB3) – ASP Corporate Services, 10/2017, 02/2022, Planning and implementation of programme team governance, resource mobilisation, overall responsibility for driving the day-to-day activities of programme team spanning numerous enabling projects and work streams., Oversee design and delivery of the base building super structure through to PC and handover., Oversee design and delivery of the HBMY tenancy office and amenities fit out., Planning, design, and delivery of new Property & Asset Management (PAM) function operating model to manage the day-to-day operations of the building on behalf of HBMY as owner and landlord., Planning, design, and delivery of new employee experience IFM2.0 service proposition for HBMY tenancy., Planning and executing Project Reduce – HBMY journey to a more sustainable working environment in preparation for the move., Facilitating Data Centre (DC) co-location – Implementation of HBMY future state IT DC model using 3rd party services providers for both primary and secondary DC locations., Planning and execution of phased HBMY relocation to the new head office building., Planning and execution of Future of Work change management journey enabling 2200 colleagues to adopt Hybrid working and ultimately the cultural transformation of head office-based teams as part of the relocation., Planning and execution for all 7 Malaysia business operating entities change of address activities in support of relocation., Represent HSBC on TRX Lot owners committee and associated working groups - branding / marketing / security management.
• HSBC Australia, Metroplan Programme Manager (GCB4), 06/2015, 09/2017, Managing the design and execution of office fit out, churn of 200 staff at National Operations Centre in Parramatta, relocation of 200 staff from 580 George Street Head Office to Parramatta., Managing the design and execution of office fit out, relocation of 850+ staff from 580 George Street to new corporate residence at International Towers Sydney 1 Barangaroo., Planning and execution of change management strategy to enable enterprise-wide adoption of OpenWork (activity-based working)., Oversee migration of secondary data centre from 580 George Street to 3rd party service provider., Exit and make good former head office building at 580 George Street.
• HSBC Australia, Head of Client Management - Associate Director (GCB4), Banking Middle Office, Global Banking & Markets, 05/2014, 06/2015, Design, implementation, and ongoing management of GB Client Management function in newly formed Banking Middle Office. Client Management team is responsible for overseeing the end to end on-boarding of all new GB clients working with Relationship Management, KYC and Credit Services teams on and offshore to deliver best in class onboarding experience.
• HSBC Australia, Hong Kong, Business Consultant (GCB5) - Global Change Delivery, ASP Business Transformation Frameworks (BTF) Champion for Change and Implementation Management, 01/2014, 04/2014, Working with Global Businesses to define and prioritise business problems and opportunities; exploring and scoping possible solutions to these problems; building commitment around an agreed solution; and enabling transformational business change that fundamentally enhances the way the business operates to create value and deliver upon the strategy., Consulting assignments included: Design and implementation of operational support model for interim services agreement period during Woolworths Cards portfolio sale to Macquarie Bank., Conception and initiation of project to develop Significant Investment Visa (SIV) Product for foreign / Chinese investors looking to purchase property in Australia.
• HSBC Vietnam, Head of Global Change Delivery (GCB4), HTS Relationship Manager Retail Banking and Wealth Management, ASP Business Transformation Frameworks (BTF) Champion for Change and Implementation Management, 05/2013, 12/2013, Country Head of Global Change Delivery (Internal Consultancy) responsible for managing team of PM's and BA's, local portfolio of projects, consulting assignments., Tactical consulting assignments included: CRE Facilities Management Transformation – outsourcing of FM services to global service provider JLL., Charing the Vietnam Executive Quality Council., Design and implementation of CEO sponsored 'Customer First' customer experience improvement programme.
• HSBC Australia, Business Consultant (GCB5) - Global Change Delivery – ASP Business Transformation Frameworks (BTF) Champion for Change and Implementation Management, 01/2013, 04/2013, Working with Global Businesses to define and prioritise business problems and opportunities; exploring and scoping possible solutions to these problems; building commitment around an agreed solution; and enabling transformational business change that fundamentally enhances the way the business operates to create value and deliver upon the strategy.
• HSBC Vietnam, Head of Global Change Delivery (GCB4), HTS Relationship Manager Retail Banking and Wealth Management, ASP Business Transformation Frameworks (BTF) Champion for Change and Implementation Management, 08/2012, 12/2012, Country Head of Global Change Delivery (Internal Consultancy) responsible for managing team of PM's and BA's, local portfolio of projects, consulting assignments., Consulting assignments included: Review and re-engineering of Accounts Payable function., Country implementation of the Retail Bank Global Target Operating Model., Participation in bank wide strategy planning., Chairing Vietnam Executive Committee Quality Council and delivery of CEO sponsored 'Customer First' customer experience improvement programme., ASP lead for the deployment of Change and Implementation Management BTF, working with all ASP sites to mentor CD colleagues with embedding, usage of the new BTF frameworks to enable capability uplift.
• HSBC Australia, Business Consultant (GCB5) - Global Change Delivery, 04/2012, 08/2012, Working with Global Businesses to define and prioritise business problems and opportunities; exploring and scoping possible solutions to these problems; building commitment around an agreed solution; and enabling transformational business change that fundamentally enhances the way the business operates to create value and deliver upon the strategy.
• HSBC Australia, HSBC Technology & Services (HTS) – Relationship Manager (GCB5), 03/2010, 04/2012, Responsible for managing internal relationship between HTS service providers - Software Delivery, I.T Operations, Corporate Purchasing, Banking Security & Fraud, Change Delivery (PMO, PMs, BA's), Service Delivery, Planning Finance & Quality, Corporate Real Estate to Retail Bank & Wealth Management (Mortgages, Savings & Investments, Echannels (Telephone, Online Banking, Debit Cards), Wealth Management, Marketing & Brand, Direct Sales, Cards & Retail Alliances, Premier, Strategy Planning & Support, Branch Network), Consumer Credit Risk and Collections., Duties included Annual Operating Plan (AOP) budget oversight and shared services organisation billing, consultancy during initiation phase of projects / change initiatives, strategic planning, business case creation. Escalation point for all HTS service providers and external service providers.
• HSBC Australia, New Zealand, Malaysia, HTS Change Delivery – Project Manager (GCB5), 03/2005, 03/2010, General management consulting including execution of strategic, tactical, and operational projects servicing the business needs of Global Markets, Payments and Cash Management, Corporate Institutional Banking, Commercial Banking, Retail Bank & Wealth Management, Global Custody - Securities Services, Credit Cards & Retail Alliances, Consumer Credit Risk Management, Collections, Marketing., Implementation of HSBC Group Global Brand Guidelines, specifically all distribution channels, Internal / external marketing collateral., Sustainability Investigation – Strategic review of the internal and external risks and opportunities to be considered for financial services organisations and customers., Retail Bank operating model transformation to support cross sell strategy., Implementation of new Retail Bank customer telephone banking system (IVR)., Design and implementation of CEO strategic cost management committee., HSBC Premier on-boarding – Australian first, nationwide roll-out new account opening and on-boarding process - customer set-up within 35mins including open Cash Management Account, embossed ATM card, online banking., Re-engineering of Credit Cards business model including support functions namely Marketing, Credit, Collections with a view to improving operating model and ultimately business performance., Design and implementation of internal consultancy 'Business Transformation' including build and contents for intranet site, branding guidelines, Relationship Management promoting the services of the team., Bank-wide Implementation of Phase 1 Anti Money Laundering Counter Terrorism Financing Programme to meet obligations under the AML CTF Act 2006, regulator AUSTRAC., Nationwide Implementation and launch of HSBC Global Premier Proposition catering to HNW individuals. Proposition model consisted of 7 Tier1 Branches, dedicated Relationship Management model, 24x7 Call Centre, Premier MasterCard, Financial Planning & Wealth Management product set, CMA, Online Banking & International Transfers, International rewards, and recognition., Offshoring of Payments and Cash Management HSBCnet Australia / New Zealand helpdesk and administration functions to Global Service Centre (GSC) in Malaysia., Business Process Re-engineering of Securities Services business in preparation for disposal of Stock Broking and Margin Lending units to Etrade / St George., Bank-wide implementation of Serial Payments method for processing of USD transactions in accordance with US Treasury / Office Foreign Assets Control (OFAC) Sanctions., End-to-End review and re-engineering of payment processing model to improve outsourced performance of processing teams in GSC India and Malaysia through uplift in Straight Through Processing (STP).
• International Travel Break, 11/2004, 02/2005
• Morgan Stanley, London, UK, Management Consultant – IFO ASG Production Management, 08/2004, 10/2004, Project managing the offshoring of Production Management testing team., Design and delivery of offshore testing support model., Evaluation and selection of systems testing software in support of operational model., Establishment of an offshore team in Bangalore to provide testing services support to the UK team., Delivery of training on testing software.
• Deutsche Bank – UK, Italy, Spain, Portugal, Germany, North America, Global Markets Projects – Global Senior Operations Analyst - Project Management / Business / Systems Analysis, 08/2000, 07/2004, Combination of Strategic, Tactical and Operational projects in addition to providing general support to Global Management Team., Main responsibilities included: Providing support to Global Programme Manager, assistance with production and execution of GFX Operations Strategic plans, Production of Project Management products, project issue facilitation, resolution, and tracking, chairing global meetings and project workshops., Business Process Re-engineering, defining Global Process Model, best practice in London, Frankfurt, Lisbon, Milan, Madrid, and New York., Management consulting services to the boards of DB Italy Spa, DB Spain SAE, DB Portugal SAE for the remediation of high-risk operational audit findings., Implementation of new target operating model for FX processing team to facilitate a 24-hour processing model split between Sydney / Bangalore., FX Prime Brokerage, establishment of European Trading Hub in London, including trade processing, operations model and relationship management., Global Business Contingency Management Plan, design and testing for Global Markets Front / Middle / Back Office., Numerous systems rollouts across 16 continental European locations., Global audit co-ordination and findings remediation across Global Markets, Global Foreign Exchange, Money Markets.
• Deutsche Bank, London, UK, Global FX Options Projects - Senior Operations Analyst, 04/2000, 08/2000, Combination of strategic, tactical, and operational projects. Technology evaluation, rapid applications development, general global operations management assistance.
• International Travel Break, 02/2000, 03/2000
• Minitran Network Solutions, Hertfordshire, UK, Business Consultant – Short Term Contract, 12/1999, 01/2000, Design and implementation of strategic 3-year plan detailing new business model focussed on increasing sales via adoption of ecommerce software, improving operational efficiency, reducing operating costs through 'just in time' delivery/supplier model.
• International Travel Break, 10/1999, 11/1999
• Chase JP Morgan International Operations Centre, Bournemouth, UK, Project Quality Management – Internal Consultancy - Consultant, 06/1997, 09/1999, Continuous Linked Settlements (CLS) Implementation - Project Co-ordinator., Year 2000 Global Project Office – Project Analyst for risk assessment., Global Core Capability Project – Global Project Co-coordinator / Analyst for global standardisation of product suites and systems platforms., Implementation of TARGET 5x52 payments operating model – Global Project Office – Project Analyst., Implementation of European Monetary Union (EMU), EURO currency – Global Project Office – Project Analyst / Issues Manager.
• Chase JP Morgan International Operations Centre, Bournemouth, UK, Global Custody Investment Securities - Senior Operations Processing Supervisor, 09/1996, 06/1997, Managing the international payments team: Team management and supervisory activities, High value verification and operational issue resolution, Monitoring and ensuring currency cut off times and payment queues effectively managed.
• Chase JP Morgan International Operations Centre, Bournemouth, UK, Global Custody Investment Securities - Trade Initiation Group – Client Administrator, 06/1996, 09/1996, Responsible for managing client relationships and execution of: International payments, International FX transactions, Monthly client reports / client relationship management meetings.