Alison Lopez
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
TPG Capital
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Assistant Manager
Asado
09.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Call Agent
Save a dog scheme
01.2021 - 08.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Connected callers with appropriate professional, department, or business.
Assistant Manager
Plus 39
04.2020 - 12.2020
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed new hire trainings and onboarding to keep all departments employees aware of company policies and procedures.
- Fill in for senior management in their absence managing budgets and coordinating schedules, inventory and supplies.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
No Degree - Social Media Marketing Diploma
Australian Pacific College
Melbourne 01.2021
No Degree - English-as-a-Second-Language Education
ILSC
Melbourne04.2020
High School Diploma -
Eloy Alfaro
Ecuador08.2019
Skills
Team
- Expense Reporting
- Organization and Efficiency
- Customer and Client Relations
- Adaptability and problem solving
- Office Supply Inventory Control
Languages
Spanish
Native language
English
Proficient
C2
References
- Syd Charles
0475859723
- Jake Andrew
0413958161
Timeline
Receptionist
TPG Capital
06.2022 - Current
Assistant Manager
Asado
09.2021 - 06.2022
Call Agent
Save a dog scheme
01.2021 - 08.2021
Assistant Manager
Plus 39
04.2020 - 12.2020
No Degree - Social Media Marketing Diploma
Australian Pacific College
No Degree - English-as-a-Second-Language Education
ILSC
High School Diploma -
Eloy Alfaro
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