Alisha Gurung
Hong Kong
Summary
Knowledgeable Senior Bar Supervisor with background in overseeing bar operations and ensuring customer satisfaction. Proven ability to manage staff, coordinate events, and maintain inventory. Demonstrated leadership and communication skills in high-pressure environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Senior Bar Supervisor
The Murray Hotel, Niccolo Hotel
11.2021 - Current
- Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
- Operated cash registers and POS systems accurately and efficiently
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Adjusted drink recipes to customers' preferences
- Resolved customer complaints in a professional and timely manner
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Completed bar opening and closing procedures.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Bar Supervisor
Red Sauce Hospitality Management
04.2017 - 10.2021
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Identified and reported defective parts or components to supervisor to ensure quality products
- Improved the bar's efficiency by streamlining the ordering and delivery process
- Created a unique bar atmosphere through the design of the bar layout and the use of decorations
- Completed bar opening and closing procedures.
- Served consistent portions following recipes and control standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Team Leader
Dining Concept Group
10.2015 - 03.2017
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Created reports and documents as requested by the Bar assistance manager
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Hotel Management -
Caritas Tuen mun marden Foundation Secondary School
01.2008 - 05.2011
Skills
Beverage Mixing Proficiency
Timeline
Senior Bar Supervisor
The Murray Hotel, Niccolo Hotel
11.2021 - Current
Bar Supervisor
Red Sauce Hospitality Management
04.2017 - 10.2021
Team Leader
Dining Concept Group
10.2015 - 03.2017
Hotel Management -
Caritas Tuen mun marden Foundation Secondary School
01.2008 - 05.2011
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