Alice Chan Lok Lam
66778099
Summary
Professional assistant with experience in managing executive schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Known for organizational skills and proactive problem-solving.
Overview
14
14
years of professional experience
Work History
Personal Assistant to CEO
Publicis Media Hong Kong
09.2021 - Current
- Managed executive calendars and schedules for optimized time management.
- Coordinated travel arrangements for seamless itineraries and successful business trips.
- Contributed to a positive communication between departments, ensuring timely information flow.
- Facilitated smooth office operations by managing various platforms and overseeing performance index
- Maintained confidentiality of sensitive information, fostering trust and reliability.
- Coordinate regular training and event for team of 240 staff
- Working in English speaking environment
Personal Assistant/ officer
Konew Financial Express Limited
02.2021 - 09.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Flight Attendant
Cathay Pacific Airways Limited
08.2014 - 11.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Hong Kong Dragon Airlines Limited
08.2012 - 07.2014
- Ensured safety and comfort of customers onboard aircraft.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Store Management Trainee
Nuance Watsons(HK) Ltd
08.2011 - 07.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed and executed marketing campaigns to increase brand awareness and capture market share.
- Assisted in organizing and overseeing assignments to drive operational excellence.
General administrator
June Dally-Watkins Business Finishing College
06.2011 - 08.2011
- Managed daily operations, maintaining a well-organized and functional working environment for all staff members.
- Provided exceptional customer service, addressing inquiries in a timely manner and resolving issues effectively.
Education
Bachelor of Social Science (Honours) - China Studies- Geography
Hong Kong Baptist University (HKBU)
06.2011
Skills
- Communication skills
- Multi-tasking ability
- Event planning
- Office administration
- Problem solving
- Attention to detail
Awards
- Best Participation in Induction Training, Cathay Pacific Airways Limited
- Outstanding Overall Performance in Induction Training and Inflight Services, Cathay Pacific Airways Limited
Timeline
Personal Assistant to CEO
Publicis Media Hong Kong
09.2021 - Current
Personal Assistant/ officer
Konew Financial Express Limited
02.2021 - 09.2021
Flight Attendant
Cathay Pacific Airways Limited
08.2014 - 11.2020
Flight Attendant
Hong Kong Dragon Airlines Limited
08.2012 - 07.2014
Store Management Trainee
Nuance Watsons(HK) Ltd
08.2011 - 07.2012
General administrator
June Dally-Watkins Business Finishing College
06.2011 - 08.2011
Bachelor of Social Science (Honours) - China Studies- Geography
Hong Kong Baptist University (HKBU)
Similar Profiles
Ka Man CHEUNGKa Man CHEUNG
Project Assistant at Media Studio Hong Kong LimitedProject Assistant at Media Studio Hong Kong Limited
Tiffany ChanTiffany Chan
Senior Ecommerce Manager at A.S. Watson Retail (Hong Kong) Limited - Hong KongSenior Ecommerce Manager at A.S. Watson Retail (Hong Kong) Limited - Hong Kong
Simran BalSimran Bal
Bartender at Momentai Hong Kong, Ho Lee Fook Hong KongBartender at Momentai Hong Kong, Ho Lee Fook Hong Kong