Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Alice Chan

Supply Chain Optimization | Sales Opeartion
Hong Kong

Summary

Experienced with complex supply chain management processes and logistics optimization. Utilizes strategic planning and problem-solving skills to drive efficiency and cost savings. Strong understanding of inventory control and supplier relationship management.

Overview

12
12
years of professional experience

Work History

Supply Chain Lead

STERIS Hong Kong Ltd
05.2023 - Current
  • Direct end-to-end supply chain operations, analyzing shipping and delivery data to reduce excess inventory by 10%
  • Design and execute replenishment strategies, optimizing stock levels and cutting holding costs by 3%
  • Led a logistics and warehouse overhaul project in Mar 2024, integrating new vendors and boosting operational efficiency by 20%
  • Devised cost-saving delivery solutions, reducing local logistics expenses
  • Authored safety protocols for hazardous goods storage and distribution, ensuring 100% regulatory compliance
  • Mentored 3PL teams, enhancing safety compliance and customer satisfaction
  • Enhanced office operations as Operations Manager, managing vendor contracts to support Hong Kong

Senior Sales Operation Specialist

Cepheid Limited
06.2018 - 04.2023
  • Generated weekly and monthly sales forecasts, aligning supply chain plans with demand and improving accuracy by 95%
  • Managed sales orders and logistics, ensuring on-time delivery for 30+ Hong Kong clients monthly, supporting a 100% business increase during COVID-19
  • Negotiated distributor contracts for Taiwan and Mongolia, optimizing pricing and channel performance
  • Supervised 3PL warehouse operations, reconciling inventory weekly and reducing discrepancies by 50%
  • Facilitated bi-weekly demand planning with global teams, enhancing stock availability across regions

Customer Service Officer

New Era Cap Asia Pacific Limited
02.2017 - 05.2018

Order Admin Coordinator

Zuellig Pharma Limited
09.2013 - 02.2017

Education

BSc (Hons) - International Supply Chain and Shipping Management

The University of Plymouth

Diploma - Legal Studies

HKU School of Professional and Continuing Education

Skills

Supply Chain Optimization

Inventory Management

Logistics Coordination

Vendor & 3PL Management

Data Analysis

Cost Reduction Strategies

Safety Compliance

ERP Systems (SAP, Oracle)

Timeline

Supply Chain Lead

STERIS Hong Kong Ltd
05.2023 - Current

Senior Sales Operation Specialist

Cepheid Limited
06.2018 - 04.2023

Customer Service Officer

New Era Cap Asia Pacific Limited
02.2017 - 05.2018

Order Admin Coordinator

Zuellig Pharma Limited
09.2013 - 02.2017

Diploma - Legal Studies

HKU School of Professional and Continuing Education

BSc (Hons) - International Supply Chain and Shipping Management

The University of Plymouth

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Alice ChanSupply Chain Optimization | Sales Opeartion