Alice Chan
Supply Chain Optimization | Sales Opeartion
Hong Kong
Summary
Experienced with complex supply chain management processes and logistics optimization. Utilizes strategic planning and problem-solving skills to drive efficiency and cost savings. Strong understanding of inventory control and supplier relationship management.
Overview
12
12
years of professional experience
Work History
Supply Chain Lead
STERIS Hong Kong Ltd
05.2023 - Current
- Direct end-to-end supply chain operations, analyzing shipping and delivery data to reduce excess inventory by 10%
- Design and execute replenishment strategies, optimizing stock levels and cutting holding costs by 3%
- Led a logistics and warehouse overhaul project in Mar 2024, integrating new vendors and boosting operational efficiency by 20%
- Devised cost-saving delivery solutions, reducing local logistics expenses
- Authored safety protocols for hazardous goods storage and distribution, ensuring 100% regulatory compliance
- Mentored 3PL teams, enhancing safety compliance and customer satisfaction
- Enhanced office operations as Operations Manager, managing vendor contracts to support Hong Kong
Senior Sales Operation Specialist
Cepheid Limited
06.2018 - 04.2023
- Generated weekly and monthly sales forecasts, aligning supply chain plans with demand and improving accuracy by 95%
- Managed sales orders and logistics, ensuring on-time delivery for 30+ Hong Kong clients monthly, supporting a 100% business increase during COVID-19
- Negotiated distributor contracts for Taiwan and Mongolia, optimizing pricing and channel performance
- Supervised 3PL warehouse operations, reconciling inventory weekly and reducing discrepancies by 50%
- Facilitated bi-weekly demand planning with global teams, enhancing stock availability across regions
Customer Service Officer
New Era Cap Asia Pacific Limited
02.2017 - 05.2018
Order Admin Coordinator
Zuellig Pharma Limited
09.2013 - 02.2017
Education
BSc (Hons) - International Supply Chain and Shipping Management
The University of Plymouth
Diploma - Legal Studies
HKU School of Professional and Continuing Education
Skills
Supply Chain Optimization
Timeline
Supply Chain Lead
STERIS Hong Kong Ltd
05.2023 - Current
Senior Sales Operation Specialist
Cepheid Limited
06.2018 - 04.2023
Customer Service Officer
New Era Cap Asia Pacific Limited
02.2017 - 05.2018
Order Admin Coordinator
Zuellig Pharma Limited
09.2013 - 02.2017
Diploma - Legal Studies
HKU School of Professional and Continuing Education
BSc (Hons) - International Supply Chain and Shipping Management
The University of Plymouth
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