Alfred Kam Fai Suen

Over the past decade in Luxury Retail Industry, Effectively overseen the successful launch of 3 new stores and implemented proven strategies that substantially boosted the sales performance of 3 existing stores.

Commerciality
-Drive financial results in store to meet and exceed targets, including
Key Performance Indicators.
-Average Pound Sales (ATV) and Average Unit Sales (AUS)
-Determine individual and team sales targets and communicate with
the staff to agree sales objectives
and deliver them.
-Analyses all commercial information available and proactively suggest
improvement opportunities and
identify solutions for potential risks.
-Monitor competitor activity and react/feedback accordingly.
-Control, manage and minimize all controllable costs efficiently within
planned budgets.
-Think Limitless regarding improving sales performance; suggest new
and innovative ideas to drive
results.
Service
-Analyses all customer related information available to create and
deliver a culture of exceptional
c u s t o m e r service.
-Manage customer queries efficiently, using sound judgment and
achieving positive outcomes.
-Take every opportunity to extend exceptional customer service
beyond the in-store experience, driving
the customer database for direct marketing opportunities within
Company guidelines.
People
-Proactively anticipate staffing needs, building relationships with
strong retail artists and making any
recommendations to the Recruitment team or National Sales Manager.
-Implement individual and team development plans, conducting
regular reviews that encourage
two-way feedback and coaching.
-Create a positive and cooperative team culture in store, through team
meetings and a collaborative
management style, recognizing and celebrating performance where
necessary.
Operational
-Ensure that exceptional visual and hygiene standards are maintained
throughout the store.
-Execute visual merchandising, new launch displays, and collateral
placement as directed by the
marketing team.
-Monitor stock levels and maintain an accurate stock file at all times.
-Ensure the Company cash loss prevention and security policies are
adhered to at all times.
-Maintain technology in store, raising any operational issues for
resolution in a timely man